Hotel General Manager

Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Department Guest Svc Location Global Set a course for adventure with Princess Cruises! Our fleet of Love Boats offers exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. We love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities Direct the day-to-day operational efficiency of all areas within the Hotel department in collaboration with the shoreside Hotel Operations Director. Conscientiously coordinate the planning and documentation of current and future itinerary deployments, anticipating problems relating to revenue, demographics, logistics, and clearance requirements; accurately compile and promptly submit the Itinerary Planning document to the Hotel Operations Director when required. Coordinate the development of shipboard organizational plans to ensure maintenance periods run successfully. Work closely with the Technical department to minimize the effect of Hotel maintenance issues on passengers' cruise experience. Regularly monitor shipboard Hotel Key Performance Indicators, review and analyze the indexes on an ongoing basis, discuss and evaluate findings with the team, and implement responsive action when appropriate. Oversee the coordination of passenger embarkation, disembarkation, tender operations, and Shore Excursions to maintain Company standards. Collaborate with the Chief Engineer Officer to maintain the proper appearance and functionality of all Hotel facilities and equipment at all times. Collaborate with the Senior Doctor to ensure that all aspects of the Medical department’s passenger services, billing, inventory control, CDC and USPH records, and office hours are in accordance with Company standards at all times. Responsibly oversee the financial performance of all revenue-generating departments in line with Company targets and guidelines. Consistently guide onboard senior Hotel staff and revenue managers in promptly adjusting and improving revenue-generating programs in line with Company standards and policies. Carefully monitor costs, expenditures, and inventory of all Hotel areas and achieve targets within the established budget. Constantly maintain a capital expenditure and Hotel maintenance project list; promptly submit reports to the Hotel Operations Director as requested. Promptly complete performance appraisals that are fair, objective, and accurate measurements based on observed behavior. Observe each crewmember’s performance using their role description as a guide and deliver prompt and appropriate correction, improvement, or reinforcement. Coach and develop skilled, engaged team members to become the Consummate Host. Meet individually with direct reports on a regular basis to build trust, establish effective relationships, identify personal development and career goals, discuss specific operational business issues, and create open lines of communication. Act as a Company representative and always portray a positive image of Princess Cruises to all passengers, officers, and crew. Always maintain professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities. Ensure that the overall product quality and service standards are met or exceeded by regularly developing, implementing, and participating in weekly Hotel Operations inspections. Consistently review Passenger Relations feedback, Passenger in Focus files, Let Us Know forms, and other sources of information to identify trends and issues; take prompt action to ensure that the team surprises and delights passengers. Enthusiastically perform duties of Managing Chairman of the Shipboard Cruise Steering Committee; ensure that all Cruise program meetings and components are in place and that all officers and crew participate positively and actively. Skills, Knowledge & Expertise Ten+ years of progressive management experience in a leading hospitality setting with operational management experience in Guest Services, Rooms Division, Entertainment activities, F&B and revenue outlet operations. Demonstrated leadership capabilities with proven business and organizational planning, coordination and execution. Quality driven with a proven passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem-resolution and trend evaluation techniques. Results driven with a proven ability to analyze, course-correct as needed and hit established company targets through an understanding of the present situation and how to adjust/adapt and implement positive changes in the delivery of the service and product. Knowledge of policies and practices involved in the environmental, public health and human resources functions. Ability to manage international staff at all levels positively and productively by motivating, developing, and managing employees as they work. Ability to coach and counsel to improve performance, administering the disciplinary process effectively. Full comprehension of HACCP procedures for sanitation and cleanliness. Personal characteristics include: Leadership ability. Self-motivated and self-directed. Strong presentation and public speaking skills. Strong verbal, listening, and excellent written communication skills. Requires a collaborative work style: Fosters cooperation and teamwork. Proven ability to work well under stress. Must possess the highest level of integrity, discretion and judgment and can use those skills to build trusting relationships with others effectively. Preferred Innovative and creative thinker. Results driven. Proven and successful multi-discipline skills/experience at a senior level given consideration. Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred. Languages. Job Benefits A competitive salary package. Your own comfortable single cabin - your private space to relax and recharge. Company-paid travel to and from the ship, so you can focus on the journey ahead. Access to exclusive areas and benefits onboard (depending on the rank and occupational group). A vibrant recreation and welfare program designed to support your well-being and work-life balance. Access to exceptional learning and development opportunities to grow your skills and advance your career. The chance to travel the world, exploring exciting destinations while doing what you love. A welcoming, inclusive, and dynamic work environment where your contributions are valued. Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another. #J-18808-Ljbffr