On Site Operations Manager - Higher Education Location

Overview Consider a new, rewarding career today as an On‑Site Operations Manager with IST Management Services, at a Higher Education location. Ideal candidates will have 2+ years of experience in managing facilities management, have prior experience in client and vendor relations, possess a high level of professionalism, and are ready to grow in their professional office services/facilities management career! The On‑Site Operations Manager is a key management position charged with maintaining and growing one or more accounts and managing one or more locations in a given city. Manages on‑site facilities to include, but not limited to, mail, copy, fax and other administrative services in law firms and corporate accounts. Full time, direct hire. Minimal travel may be required. Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k (non‑matching at this time), Paid Time Off, Pet Insurance and Bonus Incentives Position Salary: $107,000 - $111,000 per year Hours of Operation: Monday‑Friday, 8am‑4:30pm, must be available as needed (some weekend work at peak times will be required) Responsibilities Job Responsibilities: Maintain effective written and oral communications with clients, employees and the operations team Serves as point of contact for site Mail services, ensuring client service level requirements are met Support, lead, and manage site and vendor initiatives and requirements Ensure Quality Control measures are correctly developed, implemented, and monitored to support operation Work with corporate recruiting team to manage the recruiting process on site Manage renewals and contract amendments; Manage the budget and control expenses effectively at assigned sites Ensures all work standards are met on a consistent basis by IST site employees Prepares and distributes management reports to the client in a timely and consistent manner Ensures maximization of productivity through efficient use of standard operating procedures Develops new procedures to improve the operation of the site(s) and to lower operating costs Manages, trains and coaches employees and develops a work environment that promotes high motivation and customer satisfaction Works with Assistant Site Manager to ensure proper deploying of staff to uphold client and site needs Qualifications Qualifications: Two to ten years’ experience managing facilities management accounts for law firms, colleges, facilities management companies and/or corporate accounts Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred Ability to communicate both verbally and written with customers and other employees both one‑on‑one and during meetings Knowledge of supervisory techniques to manage, motivate and train employees Ability to prepare reports and present information to customers Must have attention to detail and critically think through and resolve problems Must have customer service skills and be able to maintain a consistent, high level of service Must have ability to multi‑task, manage assigned accounts and establish priorities A valid driver’s license and/or reliable transportation to and from work Lifting up to 55 pounds; Standing for long periods of time; Significant walking IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at View email address on click.appcast.io. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status. #J-18808-Ljbffr