Data Analyst - Customer Insights

About August Health At August Health, our mission is to empower the essential work of caring for our elders. We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence. Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents. At August, we strive to live our values each day, in every interaction with our customers and with each other. Be responsible – leave things better than you found them Take ownership – be decisive and take action Be ambitious – build something great Keep an open mindset – communicate candidly and welcome new ideas Be humble – celebrate each others’ successes and learn from our mistakes Stay positive – assume best intent About the Role At August, our data-driven approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, we're building analytical expertise across our team and we're looking for a Senior Data Analyst to join our Data team while partnering closely with Customer Success to help our clients better support their communities and caregivers. You’ll be the bridge between data and customer empowerment, setting the standard for how August turns customer data into strategic narratives. These are the stories that show senior living communities how data can simplify workflows, reduce administrative burden, and free caregivers to focus on resident care. What You’ll Do Lead deep-dive analyses on customer data to surface non-obvious opportunities for how communities can better support caregivers and streamline workflows Design and own scalable, reusable dashboards, reports, and visualizations that the whole Customer Success org relies on to demonstrate value to clients Partner with Customer Success on Quarterly Business Reviews (QBRs), customer meetings, and strategic initiatives Present findings to customers and translate complex data into clear, actionable recommendations Define and drive scalable data processes and analytics best practices, and influence the Insights roadmap through strategic feedback to Product and Engineering teams Understand senior living operations and caregiver workflow patterns to identify pain points and opportunities that empower care teams Scope ambiguous, open-ended business questions from Customer Success and leadership into structured analyses with minimal direction Define the metrics and self-serve tooling that let Customer Success answer routine questions without an analyst in the loop About You 6+ years of data analyst experience with advanced SQL skills (window functions, CTEs, query optimization) Track record of independently owning analytics projects from ambiguous ask to shipped insight Solid understanding of statistics for practical business applications Customer-obsessed mindset with concrete examples of helping customers meet their goals Experience presenting to external stakeholders and working directly with customers Understanding of data structures, privacy, and responsible data stewardship Excellent communication skills - you can make complex data accessible to anyone Experience with Python for data analysis and visualization tools like Looker, Omni, or similar Healthcare data experience (EHR systems, medical terminology) is a plus About our team Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients. Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living. We offer market-competitive compensation based on experience and ability, including significant equity option grants. Our benefits prioritize your well-being with 100% company-paid premiums for health, dental, and vision coverage, along with company contributions to your HSA. We help you plan for the future with a 2% 401(k) match, and support your physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness. Beyond traditional benefits, we offer a flexible time off policy, 100% paid family leave, and all-expenses-paid, in-person company offsites twice a year. #J-18808-Ljbffr August Health Services