Inside Sales Representative

Job Description

Job Description

Our company expects all team members to uphold our core values: Safety Practice Safety First- Physical, Intellectual, and Emotional - Always!Teamwork Offer help, ask for help, and leverage the strength of our diverse and inclusive teamRespect Treat others as you would like to be treatedAccountability Take responsibility for your actions and your wordsContinuous Improvement Take initiative and strive to do betterEthical Behavior Follow our Code of Ethics and meet our high standard of professional behaviorConsiderations: Chicago Glue & Machine is a leading adhesive and adhesive equipment distributor in the Midwest and one of the largest in the United States. The Inside Sales Business Development Associate plays a critical role in driving growth by managing inbound sales inquiries, developing new business opportunities, managing existing accounts and supporting outside sales representatives.This role serves as a primary point of contact for prospects and customers who can be supported remotely. Success in this position requires strong communication skills, disciplined CRM usage, curiosity about customer operations, and the ability to connect customer needs with CGM solutions.Approximately 70 percent of the role is spent on phone and video calls, email communication, CRM activity, and virtual meetings with prospects and customers.Approximately 20 percent of the role is dedicated to managing key accounts in territories where CGM does not have physical representation.Approximately 10 percent of the role may involve travel for customer meetings, trade shows, training, or internal collaboration.Chicago Glue and Machine fosters an entrepreneurial spirit. Our business thrives through the efforts of our team being self-starters and empowered to use their creativity to quickly capitalize on opportunities. The ideal Inside Sales Business Development Associate must be resilient, energetic, determined, willing to learn, and take great initiative to be successful. They must be able to engage prospects in discussions that underline the value Chicago Glue & Machine can bring to their operations. Primary ResponsibilitiesManage and respond to inbound sales inquiries in a timely, professional mannerQualify inbound leads and route opportunities appropriately between business development, inside and outside salesBuild and maintain a healthy pipeline of qualified opportunitiesMaintain and expand the company's prospect and customer databaseOwn accurate and timely CRM updates including notes, activities, opportunity stages, and next stepsConduct outbound prospecting to identify new business opportunitiesManage a defined territory or group of key accounts supported remotelyIdentify customer needs and position CGM products, services, and technical expertise accordinglyResearch accounts, industries, and market trends to support sales and marketing effortsSupport quoting, follow up, and coordination with internal teams as neededUse and follow tools and processes within the Quality Management SystemSupport marketing initiatives such as trade shows, campaigns, blog content, or customer outreachLeverage, follow, and continuously improve CGM's sales processSkills:Strong Active listeningClear verbal and written communicationAbility to ask thoughtful questions and uncover customer needsProblem-solving and follow throughTime management and prioritizationPersistence and ResilienceMicrosoft Office and database softwareAbility to work independently and collaboratively Characteristics:Self -starter who takes initiativeComfort with accountability and measurable goalsWillingness to learn technical products and applicationsAbility to manage pressure and shifting priorities Requirements: High School diploma requiredAbility to pass background check and drug screen Benefits:10 paid holidaysChoice of HMO or PPO Medical Insurance, Dental and Vision Insurance offeredFSAShort Term DisabilityLong Term Disability401k, 3% employer match Work is performed indoors in normal office setting. Conditions may vary on occasional trips to customer sites.