Sales Account Representative Mandarin Chinese Required

Job Description

Job Description

CTS Global Supply Chain Solutions is a global transportation and logistics provider with over 40 years of experience in international freight forwarding, NVOCC services, warehousing, trucking, customs brokerage, and supply chain management. With offices throughout the United States and Asia, we are seeking a motivated and detail-oriented Sales Account Representative to support our growing sales organization.

Position Summary

The Sales Account Representative will support the Sales Team in customer account management, quotation preparation, customer service, lead generation, and business development activities. This position serves as a key liaison between customers, sales representatives, operations teams, and overseas offices to ensure exceptional customer service and account support while contributing to revenue growth.

Essential Duties & Responsibilities

• Support sales and business development activities for new and existing customers.
• Prepare freight quotations, pricing proposals, service agreements, and customer presentations.
• Maintain customer accounts, sales opportunities, and activity records within CRM and internal systems.
• Develop and maintain relationships with customers through phone calls, emails, virtual meetings, and in-person visits.
• Assist with lead generation, prospecting, and follow-up on sales opportunities.
• Coordinate with Ocean Freight, Air Freight, Customs Brokerage, Warehousing, and Trucking teams to support customer requirements.
• Communicate with overseas offices, agents, carriers, and vendors regarding customer opportunities and service solutions.
• Respond to customer inquiries regarding transportation services, shipment status, pricing, and logistics solutions.
• Track sales activities and provide regular reports to management.
• Participate in customer visits, networking events, industry functions, and trade shows as needed.
• Assist with onboarding new customers and maintaining customer documentation.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree or Bachelor's Degree in Business, Logistics, Supply Chain, Transportation, or a related field is a plus.
• 1–3 years of experience in logistics, freight forwarding, customer service, sales support, account coordination, or inside sales preferred.
• Experience in NVOCC, Freight Forwarding, Ocean Freight, Air Freight, 3PL, Supply Chain, or Transportation industry is a plus.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Self-motivated with strong attention to detail and problem-solving skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
• Experience with CargoWise One or other transportation management systems is a plus.
• Ability to work independently and collaboratively within a team environment.
• Fluent in Mandarin Chinese and English (Required).