Healthcare Appointment & Scheduling Coordinator (Work From Home)

Company: Expivia Marketing Location: Work From Home (Initial Training at Expivia’s Main Office – Erie, PA) Employment Type: Full-Time Pay: $13.00 - $15.00 per hour (based on experience) Why You'll Love This Role Join Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company. This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment. What You'll Do Answer inbound calls from individuals seeking assistance with scheduling and coordination Schedule, update, and manage appointments using multiple software systems Assist with patient scheduling and service coordination activities Support care coordination efforts by ensuring appointments and services are scheduled accurately and efficiently Communicate professionally and compassionately with callers Verify and document important information accurately Maintain accurate records and detailed notes Protect sensitive information and maintain confidentiality Ensure schedules remain organized and up to date Deliver a positive customer experience on every interaction What We're Looking For Required Qualifications: High school diploma or GED Ability to pass a criminal background check and drug screening Reliable high-speed internet connection for remote work Strong computer skills and the ability to navigate multiple systems simultaneously Excellent attendance and punctuality Preferred Experience: Customer service or call center experience Appointment scheduling, patient scheduling, healthcare, transportation, or administrative experience Experience in care coordination or service coordination is a plus The Ideal Candidate Compassionate and genuinely enjoy helping others Calm under pressure and able to problem-solve effectively Organized, detail-oriented, and accurate Comfortable speaking on the phone throughout the day Able to multitask while maintaining quality and efficiency Dependable, professional, and self-motivated Team-oriented with a positive attitude Adaptable and eager to learn new systems and processes Training & Work From Home Paid in-person training conducted at Expivia Marketing's main office in Erie, PA Permanent work-from-home position after successful completion of training All equipment provided by Expivia Marketing Compensation & Growth Starting pay of $13.00 - $15.00 per hour, based on experience Opportunities for advancement as Expivia continues to grow Expivia Marketing promotes from within whenever possible Career paths available in leadership, operations, recruiting, and client services Why Work With Expivia? At Expivia, you're more than just an employee — you're part of a team that values growth, development, and making a difference. We provide the tools, training, and support needed to build a successful long‑term career while enjoying the flexibility of working from home. #J-18808-Ljbffr Expivia Interaction Marketing Group