Salesforce Commerce Cloud B2B Functional Manager

Position Summary Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on January 5, 2027Work you’ll do Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes. You understand what it takes design and make complex Salesforce eCommerce solutions happen, and you'll have a firm hand on the controls every step of the way. You’ll help clients define their eCommerce requirements by leading and facilitating working sessions to gain an understanding of the client’s current state processes and technology in the eCommerce space as well as supporting the implementation that follows.If you like to design leading-edge solutions, you will help clients unlock the business value of SFCC (Salesforce Commerce Cloud), specifically Salesforce B2B Commerce Cloud. You will:Lead project discovery workshops, both on-site and remotelyAssess client business requirements and work closely with the Technical Architect/Lead to provide long-term functional solutions based on the applicable Salesforce platform best practicesCommunicate platform capabilities and limitations to clients effectivelyIdentify client process pain points and gaps in best practicesCreate and socialize feature and technical roadmapsDrive client functional requirements and eCommerce best practice adoptionAuthor & review functional specification documentation and user stories for implementations and other large projectsA successful candidate would possess these skills:Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to mentor and provide clear guidance to othersThe TeamDeloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications: Required 7+ years of IT experience4+ years of experience with Salesforce B2B Commerce Cloud.3+ years of experience configuring Salesforce B2B Commerce (on Lightning Experience or B2B Commerce on Salesforce Core) including catalogs, price books, promotions, entitlements, and buyer groups3+ years of experience facilitating functional discovery workshops. Create functional design documents, user stories, process flows, and test scripts1+ years of experience with Agile delivery methodology and end-to-end implementation deliveryExposure to AI-driven work within delivery — e.g., using GenAI tools for user story development, meeting notes/summarization, requirements documentation, or test case generation.Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be available.Preferred  Salesforce certifications: B2B Commerce Administrator, Salesforce Certified Administrator, or Business AnalystExperience of working in a professional services firm or working in a client service environmentExperience with Customer Relationship Management (CRM) SystemsThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 – $265,100.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.#Customer_US#AMC_US Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 369887 Job ID 369887 Package and Technology Enablement | Package Functional TransformationSame job available in 43 locations