ISP Technician

ISP Technician

Our client is seeking an experienced ISP Field Technician for a 6-month on-site contract in Bethpage, New York. In this role, you will be responsible for the installation, configuration, troubleshooting, and maintenance of advanced telecommunications equipment and services at customer premises, COLO, and data center locations. You will work extensively with optical transport and DWDM networks, including hands-on tasks with Cisco MPLS, Ciena 6500 optical systems, ROADM, SONET networks, and dark fiber OTDR testing. The position requires a solid background in telecommunications infrastructure, strong technical skills, and the ability to work both independently and collaboratively with engineering teams. Flexibility in working hours and a commitment to safety and compliance are essential.

Responsibilities include assembling, configuring, and installing electronic components supporting Ethernet, DWDM, CWDM, and ROADM technologies using Netcracker designs and provided methods & procedures. You will travel to remote sites and data centers for equipment installation and maintenance as required. Conducting OTDR, power meter/light source, and insertion loss tests on dark fiber networks to assess and certify optical performance. Analyzing OTDR traces to identify and localize fiber faults, splices, connectors, and reflectance anomalies. Performing cabling labeling, patching, and cross-connects in telecom rooms and data centers. Coordinating with Engineering & Activation Teams for circuit turn-ups, migrations, and troubleshooting. Maintaining and documenting test results, fiber plant layouts, equipment configurations, and work orders. Provisioning, testing, and turn up network facility circuits in Data Center and COLO locations. Connecting AC or DC power to telecommunications equipment and verifying backup battery functionality as required. Ensuring compliance with all safety standards, industry regulations, and company policies. Working flexible hours, including evenings, weekends, holidays, overtime, and participating in on-call rotation as required.

Candidates should have 5+ years' experience in installation, provisioning, and repair of telecommunication equipment. A thorough understanding of all phases of network installation, including Ethernet, DWDM, CWDM, WAN/LAN, and TCP/IP applications. Hands-on experience with Ciena 6500 series (provisioning, alarms, optical power management). Proficiency with OTDRs (e.g., EXFO, JDSU, VeEx) and associated testing/reporting tools. Knowledge of DWDM systems, optical theory, and fiber characterization. Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Knowledge of Netcracker (a plus). Excellent written and oral communication skills. Knowledge of fiber optics, CAT5e/6 cabling, and basic physical layer troubleshooting. Self-motivated with strong time management and organizational abilities. Excellent analytical, problem-solving, troubleshooting, and conflict resolution skills. Ability to work flexible hours, including evenings, weekends, holidays, overtime, and on-call rotation as required.

Opportunity to work with advanced telecommunications and optical networking technologies. Collaborative and dynamic work environment. Competitive hourly compensation. Potential for contract extension or future opportunities.