Experience Business Partner

About the Role You will be the primary contact between the Proposition Owner and other Team Leaders and the Experience team on the agreed Experience team services. You will support Proposition Owners in delivering valuable and viable propositions to our chosen audiences and help deliver revenue and other goals in consideration of the Association's overarching purpose, financial performance and audience reach. You will report to the Director – Experience Business Partnering. This role is equivalent to a Senior Manager but as an individual contributor. You Will Work together with leaders to design a compelling set of programs, campaigns, and solutions to meet proposition strategies that resonate with clearly defined audience segments and satisfy revenue and Return on Experience Investment. Provide guidance to shape programs (stories, services and solutions) that deliver the message and purpose‑based outcomes. Align with the Segmentation & Proposition Support team to ensure requests meet clearly defined audience segments and propositions to create revenue. Work with the Managers to develop strategies that ensure new solutions, services, and stories align to journeys. These journeys should allow our chosen audience to view the right content in the right channel at the right time, resulting in the right reaction or outcome. Work in collaboration with the Experience Delivery Manager who will submit briefs to initiate program workflows and ensure programs deliver to specifications. Work in collaboration with the Experience Service Manager who will ensure that areas of our kept informed of progress, manage any service incidents or escalations and maintain an up‑to‑date experience service catalog. Consider and advise on appropriate brand activation strategies appropriate for delivery. Work with the Experience Insights, Intelligence and Analytics (IIA) team to gain clear understanding of our audience/segments to ensure Association services/solutions/stories create audience value. Use a hybrid work schedule. You Have Bachelor's degree. 8+ years experience in marketing, digital content management, digital content development or related field. Experience creating services, solutions, and stories that provide meaningful experiences to users through use‑centric (UX) design. Experience delivering across multiple channels. How We Support You We provide flexibility to help you achieve a good work‑life balance. You will be part of a global, diverse team that fosters an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, retirement, paid time‑off, parental leave, an employee assistance program and resources that support mental health. We provide flexible options for you to choose benefits that are right for you, your family and your lifestyle. We believe in non‑stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development. Equal Opportunity We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Salary: $105,000 – $135,000 (range may vary based on experience and location). Application deadline: 30 June 2025. Location: This role can work remotely in the US, but we are unable to employ individuals in the state of California. #J-18808-Ljbffr Association of International Certified Professional Accountants