Director, Product Program Management

Role Description

Ensemble Health Partners is standing up a Product Program Management function. The Director, Product Program Management builds and leads the function.

Our technology and innovation/product organization runs on an initiative/pod structure. Cross-functional teams move products through a defined Product Development Lifecycle (PDLC) with maturity gates and a regular planning cadence. Our Product Operations team owns the tools and processes behind that system. Product Program Managers are embedded with product teams and apply those standards consistently, so we can ship strong products that improve revenue cycle operations.

The Director owns the discipline behind that work: the team of Product Program Managers, the playbooks and standards they run on, and the portfolio-level view of how programs are performing. The function is new, and its first leader will define how it operates — starting with selecting and onboarding the founding team.

What You'll Do

• Lead a team of 3 to 5 Product Program Managers, each covering 2 to 3 pods or initiative areas.
• Lead 1-2 pods yourself.
• Make the whole system work: the right people on the right pods, consistent standards across every program, and a portfolio view leadership can act on.
• Build and lead the team: select, develop, and evaluate the Product Program Managers, assign them to pods, and set the bar for what good program management looks like at Ensemble.
• Own the discipline: establish, improve, and enforce playbooks, templates, and norms in partnership with Product Operations.
• Own the portfolio view: aggregate program health, risk, and value realization across all pods into reporting for TPI leadership.
• Serve as the escalation point for issues your team can't clear.
• Own the leadership-level partnerships with Product Operations and Product & Innovation and Engineering leadership.

How You'll Work

• Work closely with Product & Innovation leaders, who own product strategy, priorities, and value definition.
• Collaborate with Product Operations, which designs the processes, tools, and standards your team applies.
• Coordinate with Engineering, which builds and ships the work.
• Your team of Product Program Managers runs autonomously in their pods, led through portfolio reviews, development, and clear standards.

Qualifications

• 10+ years of product program management or product-oriented project management experience.
• Direct people-management experience: hiring or selecting team members, developing them, and conducting performance evaluations.
• Experience managing a portfolio of programs, including portfolio-level reporting, resourcing decisions, and cross-program risk management.
• Fluency navigating a structured PDLC: gate criteria, phase transitions, and what a healthy program looks like at each stage.
• Strong executive communication skills.
• Tolerance for ambiguity and interest in building a new function.
• Must be inquisitive and demonstrate openness to innovation including AI.
• This is a remote position; candidates must be willing to travel to client, temporary, or corporate office locations as needed.

Requirements

• Prior experience standing up or leading a PMO, program management, or product operations function.
• Healthcare, revenue cycle management (RCM) experience.
• Familiarity with product and delivery tooling such as Aha!, monday.com, or Azure DevOps.
• Experience working in an agile or similar scaled planning cadence.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family.
• Culture rooted in collaboration, growth, and innovation.
• Investment in your professional development, including professional certification and tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.