Legal Intake Specialist

Job Description

My team's client is seeking a professional and polished Legal Intake Specialist to be the first point of contact for potential clients. This role requires strong communication skills, high attention to detail, and the ability to work well under pressure in a fast-paced environment. The role is fully on-site, in Bergen County, NJ.

Responsibilities:

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• Handle a high volume of calls
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• Qualify potential clients through structured intake questions
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• Gather and enter detailed information into case management systems
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• Provide excellent customer service while maintaining professionalism
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• Prioritize and manage multiple inquiries efficiently
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• Collaborate with attorneys and staff to ensure smooth intake processes
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• Maintain confidentiality and adhere to law firm standards
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• Experience with KPI's relating to call volume/team goals
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Requirements:

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• 1+ years of customer service experience in a law firm or professional services environment
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• Strong phone presence and communication skills
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• Ability to remain calm and organized under pressure
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• Reliable and able to work fully on-site, Monday–Friday, 9–6 in Bergen County
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• Proficient with basic computer systems and data entry
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Base Salary of $50-$55,000 DOE, plus discretionary year end bonus & comprehensive benefits