Project Manager

Kforce has a client that is seeking a Project Manager in Boulder, CO. Roles and Responsibilities: Program Leadership & Delivery:

• Lead the end-to-end program delivery for the migration of case management processes from ServiceNow to Salesforce Service Cloud
• Manage multiple concurrent workstreams across business, technology, architecture, integration, data migration, testing, and change management teams
• Coordinate internal stakeholders, implementation partners, and third-party vendors to ensure alignment, accountability, and delivery against program milestones
• Drive execution with a focus on measurable business outcomes rather than activity-based metrics

• Establish and track KPIs tied directly to the approved business case and transformation objectives
• Measure program success against expected operational, financial, and customer experience outcomes
• Provide ongoing reporting and recommendations to leadership regarding benefit realization and program health
• Ensure strategic decisions align with business objectives and long-term organizational goals

• Lead SAFe-based program governance and execution practices
• Facilitate and support Program Increment (PI) Planning sessions and cross-team dependency management
• Ensure Agile teams remain aligned on priorities, objectives, risks, and delivery commitments

• Act as the primary liaison to executive leadership, Architecture Review Board (ARB), business stakeholders, and project sponsors
• Prepare and deliver executive-level presentations, status updates, risk assessments, and program performance metrics
• Present benefits, business justification, and strategic alignment of program decisions to governance bodies

• Develop and maintain integrated program plans, risk registers, dependency tracking, and governance artifacts
• 10+ years of Project or Program Management experience leading large-scale enterprise transformation initiatives
• Proven experience managing Salesforce Service Cloud or CRM transformation programs
• Experience leading migrations from legacy platforms or case management systems to Salesforce
• Strong knowledge and practical application of SAFe Agile framework and Agile delivery methodologies
• Demonstrated success facilitating PI Planning, dependency management, and cross-functional program execution
• Experience developing and managing Business Requirements Documents (BRDs)
• Exceptional executive communication and stakeholder management skills
• Experience presenting program status, risks, and business value realization metrics to senior leadership and governance boards
• Strong vendor management and multi-workstream coordination experience

• PMP, PgMP, SAFe Program Consultant (SPC), SAFe Agilist, or equivalent certifications
• Salesforce ecosystem experience and understanding of Service Cloud capabilities
• Experience within customer service, contact center, or case management transformation initiatives
• Experience leading programs involving multiple implementation partners and system integrators