macOS Customer Support Engineer - SBG

MacOS Customer Support Engineer - SBG

SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber Security innovation to federal and commercial clients nationwide.

Overview

SBG is hiring a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services (CEEOSS) contract. CISA plays a vital role in DHS by safeguarding the nation's cyber and physical infrastructure, and this position directly supports that mission through enterprise-class endpoint management and engineering. The macOS Engineer will serve as the primary customer-facing team member for macOS-related issues, directly supporting federal employees who play critical roles in securing the nation's infrastructure. This position is working on-site VA.

We are looking for candidates who are customer-focused, mission-oriented, and collaborative. Ideal team members bring strong macOS support skills, the ability to resolve technical issues efficiently, and the interpersonal skills to build trust with end users. Just as important, they embrace a team-first culture, contribute to process improvements, and are motivated by the opportunity to support CISA's essential mission within DHS.

The macOS Customer Support Engineer will:

• Serve as the primary customer-facing interface for macOS-related incidents and service requests.
• Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services.
• Assist with imaging, patching, application deployment, and account management for macOS devices.
• Collaborate with Tier 3/4 engineers to escalate complex issues and implement enterprise solutions.
• Write, bench test, and support Shell/Bash/Python scripting.
• Provide training and guidance to end users on macOS features, policies, and security best practices.

Conditions of Employment:

• Must be a US Citizen
• Must be able to pass a Federal background check
• Must be determined suitable for federal employment

Qualifications

Required Skills:

• 3+ years of experience supporting macOS systems in enterprise environments.
• Familiarity with JAMF preferred; other MDM platforms (AirWatch, Intune) acceptable.
• Database management expertise preferred.
• Strong troubleshooting skills for endpoint, application, and user issues.
• Excellent customer service and communication skills.
• Shell/Bash/Python scripting skills preferred.
• Federal IT support experience preferred but not required.
• Eligible for DHS security clearance

Education:

• BS Degree in Computer Science/Engineering or related discipline.

Certifications:

• Apple Certified Support Professional (ACSP)
• Apple Certified IT Professional (ACITP)
• Apple Device Support
• CompTIA Security+

Years of experience in a similar role:

• 3 + years of experience supporting macOS systems in enterprise environments.

Physical Demands:

• Standing - 10% per day
• Sitting - 60% per day
• Walking - 5% per day
• Stooping - 0% per day
• Lifting - If traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.) Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)
• Computer Work - 100% per day
• Telephone Work - 60% per day
• Reading - 100% per day
• Other, please specify - Travel unassisted less up to 10% per year, via aircraft or privately owned vehicle

SBGTS, Inc. is an Equal Opportunity Employer. If you need an accommodation seeking employment with SBGTS, Inc., please email View email address on click.appcast.io or call View phone number on click.appcast.io. Accommodations are made on a case-by-case basis.