Medicaid Customer Service Representative

Medicaid Customer Service Representative

Req number:

R7911

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Medicaid Customer Service Representative ready to take us to the next level! If you have experience supporting Medicaid operations through process analysis, case management support and daily operational activities and are looking for your next career move, apply now.

Job Description

We are looking for a Medicaid Customer Service Representative to support Medicaid operations through process analysis, case management support, and daily operational activities to ensure efficiency and compliance. This position will be a full-time contract and onsite role in Newark, Delaware .

What You’ll Do

• Learn and follow federal and state laws regulations and policies related to Medicaid and public assistance programs

• Follow all organizational and state security requirements

• Access computer systems to obtain verifications and case information

• Retrieve Medicaid renewals and distribute work assignments to team members

• Transfer cases to appropriate teams as needed

• Communicate with clients and route calls appropriately

• Collect and manage client documentation securely in digital formats

• Index and organize verification documents within systems

• Track monthly metrics and present updates to leadership

• Document case management activities using eligibility systems

• Attend team meetings and one on ones to stay informed on process updates

• Perform additional case management and operational support duties as needed

What You’ll Need

Required:

• High school diploma or equivalent

• One year of data entry experience

• One year of customer service experience

• Proficiency with Microsoft Team's and Excel

• Strong attention to detail and organizational skills

• Ability to analyze financial calculations

• Strong problem solving skills

• Strong written and verbal communication skills

• Fluent in English

• Ability to work independently and in a team oriented environment

• Reliable transportation and ability to report onsite consistently

• Ability to work a Saturday when needed

• Ability to work fully onsite

Preferred:

• Knowledge of Medicaid or public assistance programs

• Bilingual communication skills

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on apply.j-vers.com or View phone number on apply.j-vers.com.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

 

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$20 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.