Customer Service Representative

Job Description

Job Description

Job Overview

Versatrans is a printing company specializing in custom heat transfers. We are seeking a Customer Service Representative whose primary goal will be to acquire new clients while maintaining strong relationships with existing ones. Customer Service Representative are responsible for converting leads into clients, supporting successful order placements, and resolving client issues efficiently.

Job Description:

The role of Customer Service Representative requires a hardworking, organized individual with exceptional multitasking abilities and a positive attitude. A Customer Service Representative must thrive under pressure and adapt to a dynamic work environment. Attention to detail and a commitment to quality are paramount to meeting expected standards.

This role demands exceptional communication skills with clients and internal teams to ensure seamless order processing and customer satisfaction.

Responsibilities and Duties

• Support clients throughout the online ordering process
• Review client artwork to ensure it meets suggested guidelines
• Use Zendesk to manage incoming communication with customers
• Coordinate communication between customers and internal departments
• Assist clients with any issues that arise
• Process sample pack requests
• Maintain strong product knowledge and demonstrate a willingness to learn production processes and procedures to provide informed support
• Reach out to potential leads to showcase our offerings and convert them into long-term customers
• Perform any additional duties as assigned

Required Skills

• Attendance, punctuality, and time management
• Verbal and written communication skills
• Organization and attention to detail
• Proficiency in computers
• Problem-solving
• Ability to thrive in a fast-paced environment
• Willingness to learn and adapt
• Reliable transportation

Preferred Additional Skills

• Zendesk
• Google Workspace
• Adobe Illustrator / Corel Draw – Basic proficiency

Education and Experience

• High school diploma or equivalent.
• At least two years related experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds