Benefits Support Specialist

Job Description

Job Description

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers . Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

Position Overview

The Benefits Support Specialist supports core people programs, HR operations, and employee lifecycle activities. This position provides hands-on support for recognition and rewards initiatives, process improvement efforts, and cross-functional projects that enhance the effectiveness of People Operations. This role involves supporting the Benefits team by managing employee inquiries submitted through the ticketing system. The specialist is responsible for triaging, responding to, and resolving a wide range of benefits-related questions, including health and wellness plans, retirement programs, leave policies, and other offerings. This requires a strong understanding of benefits programs, attention to detail, and a commitment to providing timely and empathetic support. The specialist serves as a key point of contact for employees and managers, helping to ensure consistent communication and smooth execution of people-related processes. This role requires a service-oriented mindset, operational excellence, and the ability to collaborate effectively across HR functions and with external vendors.

Fully Remote (U.S. Only):

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Primary Responsibilities

The duties listed below are representative of this position’s scope. Other tasks may be assigned as needed:

• Manage the execution of recognition programs, including badges, milestone celebrations, and international reward fulfillment.
• Lead and support programs such as the Quarterly Values Awards and employee anniversary recognition.
• Maintain program budgets and provide reports to partners such as Finance and international stakeholders.
• Respond to employee benefit-related inquiries submitted through the ticketing system, ensuring timely and accurate resolution in partnership with the Benefits team.
• Partner with vendors supporting recognition, benefits, and employee experience programs.
• Collaborate with cross-functional teams on HR initiatives and system/process enhancements.
• Identify opportunities to improve workflows and employee experience through process changes.
• Support larger People Operations projects and internal communications as needed

Education and Experience

Minimum Requirements:

• Bachelor’s degree in Human Resources, Business, or a related field.
• 2+ years of experience in Human Resources; direct exposure to employee benefits administration preferred.
• Proficient in Microsoft Office Suite, especially Excel (e.g., using formulas, filters, data review).

Preferred Qualifications:

• Familiarity with HRIS systems (Workday, Oracle, etc.) and service ticketing platforms.
• Experience with program or project management.

Skills and Competencies:

• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills; comfortable communicating across levels.
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Commitment to maintaining confidentiality and handling sensitive employee information with care.
• Demonstrated adaptability, critical thinking, and problem-solving capabilities.
• Positive contributor to team culture and the broader employee experience.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer.

Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on ziprecruiter.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $55,500 - $79,300/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via

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