Branch Operations Specialist

The position of Branch Operations Specialist is responsible for assisting and supporting the Branch Operations Officer.

• To provide an exceptional service experience, every time!
• Must have excellent communication and telephone skills.
• Provide positive leadership, training and supervision to personnel within the assigned branch.
• Ensure service standards are met within assigned branch and the bank.
• Ensure compliance with Bank policies and procedures.
• Protect the interest of the Bank and minimize loss through adherence to security measures and other policies and procedures.
• Inspect interior and exterior of branch daily to ensure a safe and well-maintained facility.
• Coach and train branch personnel to achieve incentive goals and increase referral activity.
• Assist in attaining established bank and branch goals through active participation in incentive and referral programs.
• Coach employees in assigned region regularly to achieve goals.
• During the absence of the Branch Officer, perform direct supervisory duties of branch staff.
• Perform all duties within the branch as needed.
• Provide input and assist the Branch Officer in preparation of employee performance appraisals.
• Prepare loan packages for Branch Officer, Regional Manager or Loan Committee review and close loans upon approval.
• Prepare and conduct, or delegate branch weekly sales meetings.
• Review and approve employee incentive forms quarterly.
• Assist the Branch Officer in preparation of quarterly branch narrative.
• Attend meetings as required.
• Perform Notary Public duties, as licensed.
• Represents the Bank in community and civic functions.
• In instances where no bank officers are present, authorize transactions and sign cashier's checks in excess of normal dollar limits.
• Perform proper branch opening and closing procedures. Respond to alarms as needed.
• Assist other branches in assigned region as needed.
• This is a full time position performed in a regular office environment, Monday through Saturday, Retail Branch Banking hours. Travel is required.
• Other duties as assigned : Duties, responsibilities and activities may change at any time with or without notice, deemed necessary by Management.