Technical Service Representative-HVAC

11844 S Choctaw Dr, Baton Rouge , Louisiana 70815 , United States Here is what you will be doing as part of the team: The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction. About Us Looking for a cool job? Join the HVAC industry leader! Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service. As a member of the Gemaire team you will enjoy: Exciting opportunities with a company that is growing Great work hours! Standard business hours are Monday-Friday with occasional Saturdays Competitive pay Paid time off Tuition assistance Medical, dental, and vision insurance Life insurance coverage 401(k) Plan Employee Stock Purchase Plan Short Term/Long Term Disability Health Savings Account with employer contribution Employee Referral Program Employee Purchase Program Duties and Responsibilities: Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email. Provide on-site technical support regarding product installation and service issues through personal direct interaction. Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices. May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines. Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events. Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases. Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire. Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness). Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance. Perform other duties as required to meet the overall goals and objectives of Gemaire. Inaddition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications HVAC technical service skills typical of minimum 5 years direct industry experience Excellent verbal and written communication skills Computer literate, proficient with Microsoft office suite. Some overnight travel required Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period). Experience:5 Years HVAC technical service skills typical of minimum 5 years direct industry experience Physical Demands Demand Frequency Sedentary – Lifting 0-10 pounds Occasional Light Lifting – 10-20 pounds Occasional Moderate Lifting – 20 to 50 pounds Never Heavy Lifting – 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Frequent Standing Frequent Sitting Frequent Stooping Occasional Kneeling Occasional Repeated Bending Occasional Climbing Occasional Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Occasional Operating a commercial vehicle Never Operating warehouse equipment, forklift,baseloid lift etc Never Other – Talk, Drive, visit customers etc. Frequent EEO Statement Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence. Status Full-Time Company undefined We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, pleaseclick here . #J-18808-Ljbffr RadNet, Inc.