Data Center Technician

Role Overview The Data Center Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. What You Will Do Perform physical hardware remediation (Break/Fix) Provide hardware upgrade support Confirm hardware issues are fixed after on-site fixes are completed Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required Work out of a ticket queue to resolve logical and physical server issues Why It Might Be a Fit The ideal candidate will have experience with remote console and server management technologies, effective communication with customers, technicians, and vendors, and the ability to prioritize a large number of tickets and work independently. Requirements Experience with remote console / server management technologies – BMC, iLo, iDrac, Cyclades, etc. Ability to effectively communicate with customers, technicians, and vendors Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution Experience working with hardware from multiple vendors Experience working within a ticketing system: Remedy, ServiceNow, etc. Work experience in a large data center Knowledge of RAID controller and configuration is a plus High level of written and oral fluency in English Excellent verbal and written communication Must be able to multi-task Must be able to adapt to changing priorities, conditions, and circumstances Must be punctual and reliable Must have good organization, interpersonal, and time management skills Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc. Benefits Medical Dental Vision Prescription coverage Health savings account Flexible spending account – both healthcare and dependent 401(k) with a Company match Paid Time Off Paid company holidays Short term and long‑term disability Life insurance Employee assistance program Tuition reimbursement Paid parental leave Gym membership discount Team member referral bonus #J-18808-Ljbffr BGIS