Customer Success Manager - Renewals

Job Description

Job Description

Who we are

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game, but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Sandler Sales, and Toastmasters use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers.

We're building a new category called Experiential Learning: AI-powered learning through conversational roleplays. We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

As Customer Success Manager - Renewals, you'll own the end-to-end renewal motion for Yoodli's SMB segment including high-volume, lower-ACV customer segment (accounts with annual contract values of $10,000 or less). This is a fast-growing book with rapidly increasing transaction volume—you'll be the person who builds the rhythm, runs the plays, and closes the deals.

This role is cadence-driven and transactional. You'll manage a structured outreach motion starting 120 days before each renewal, progressing through 90-day and 60-day touchpoints, and driving every deal to close. Along the way, you'll handle pricing negotiations, contract restructuring, and the occasional save conversation, all while keeping your pipeline tight and your forecasts accurate.

This is a commercial, execution-oriented seat where success is measured by on-time renewal rates, retention dollars, and pipeline hygiene. You'll thrive here if you move fast, love process, and get energy from closing a high volume of transactions.

This role is hybrid; we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week.

Own the full renewal lifecycle for a high-volume book of business.

• Manage a growing portfolio of SMB renewals ($10K and under) with increasing quarterly transaction volume
• Run a structured cadence - 120-day, 90-day, and 60-day touchpoints - to drive on-time renewals
• Lead pricing negotiations and contract restructuring conversations directly with customers
• Identify and execute save plays for at-risk renewals, partnering with CSMs when strategic context is needed
• Maintain accurate pipeline and forecast data in the CRM at all times

Build repeatable motions that keep pace with a rapidly growing transaction volume.

• Develop and refine renewal playbooks, email templates, and talk tracks for the SMB segment
• Surface patterns in churn, downsell, and objection themes to inform broader CS and Product strategy
• Partner with RevOps to improve renewal workflows, automation, and reporting
• Maintain rigorous CRM hygiene, every deal, every stage, every note

Collaborate across teams to protect and grow revenue.

• Work closely with CSMs to stay informed on account health and adoption context ahead of renewal conversations
• Flag expansion signals to Account Management or CSMs when customers express interest in growing their usage
• Partner with Finance and Legal on non-standard terms, co-terms, and restructuring
• Share customer feedback and renewal insights with Product and CS leadership

• 3+ years of experience in renewal management, commercial customer success, or transactional post-sales roles in SaaS
• Proven track record of managing a high volume of renewals or commercial transactions simultaneously
• Comfortable leading pricing and contract negotiations with customers directly
• Highly organized, detail-oriented, and process-driven, you don't let deals slip through the cracks
• Strong CRM discipline with a habit of keeping pipeline data current and accurate
• Clear, concise communicator who can move customers to action efficiently
• Thrives in a fast-paced, high-growth environment with evolving priorities

• Experience in a dedicated renewal management function (vs. renewals as part of a broader CSM role)
• Experience building or improving renewal playbooks and processes from scratch
• Comfort with data analysis, pulling reports, spotting trends, and using data to prioritize your book

• Total compensation targeted at $100,000–$130,000 (85/15 base to variable split)
• Equity at a fast-growing, category-defining company
• Health, dental, and vision insurance
• 401(k)
• Flexible PTO
• Free lunches/snacks at the office