Customer Retention Specialist - State Farm Agent Team Member

We're Hiring!This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our well-trained team uses state of the art technology to achieve outstanding results. Come work with an energetic, fun team at Terry Stone - State Farm Agent!About Our AgencyWe help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.Our office is located in Nashville TN.I have been a State Farm agent since 1998.Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.I am a proud graduate of MTSU.We currently have 4 team members at our agency.Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Crystal Excellence Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program QualifierCustomer Retention SpecialistSeeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.ResponsibilitiesCommunicate with existing customers regarding renewals and coverage options.Review accounts and assist with updates or changes as needed.Identify opportunities to enhance customer satisfaction and engagement.Maintain accurate records and documentation of interactions.Collaborate with team members to meet retention and outreach objectives.QualificationsStrong interpersonal and problem-solving abilities.Effective communication and listening skills.Detail-oriented with a focus on customer experience.Previous experience in customer service or account management preferred.Must be able to obtain applicable state insurance licenses.This is a remote position.Compensation: $43,000.00 - $60,000.00 per year