Chief Executive Officer

Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our “high touch, high tech” clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing at our four locations ain Sandusky and Norwalk, OH. We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services.

Family Health Services is seeking a Chief Executive Officer who will be responsible for administering, implementing and directing all aspects of Family Health Services (FHS), its programs and centers, in accordance with the policies established by the Board of Directors, HRSA, and applicable state, local and federal laws, regulations and guidelines.

The Chief Executive Officer leads FHS’s management team, assuring that good management practices are followed throughout the organization and at all FHS sites and programs through appropriate departmentalization and delegation of duties. This candidate would also coordinate and integrate administrative management with the program and clinical aspects of the center’s work. The CEO presents information to the governing Board as a basis for sound decisions when rendering policy and program directives. This role also develops and maintains effective public relations with the community, other healthcare institutions and providers, civic organizations, and national, state and local groups/governmental entities, advocating for the needs of the underserved. The CEO responds to opportunities to grow the organization and to secure its future in the communities served by FHS.

Administrative

• Implements, directs and evaluates the effectiveness of administrative management necessary to carry out FHS’s mission. As needed, develops and facilitates strategies to address issues and problems.
• Provides overall organizational leadership and supervision, promoting the organization’s values.
• Advises the Board on matters related to the organization’s operations and policies.
• Develops and formalizes FHS’s plans and policy changes in accordance with the governance decision of the Board and requirements of HRSA.
• Interprets corporate policy and makes administrative decisions, soliciting the input of each department and the Board; makes necessary changes and improvements in the existing administrative procedures and practices.
• Directs the development of standards and methods used to assess the activities of FHS with respect to the feasibility, quality, productivity, costs and other aspects of FHS.
• Submits and directs the submission of timely and accurate reports and forms to HRSA, Federal and State agencies, and others as required.
• Serves as a liaison and channel of communication between the Board, including its committees, management and staff.
• Establishes and maintains relationships with other healthcare institutions and providers, national/state/local organizations and other community agencies. Building collaborations to expand services to the vulnerable and underserved. The CEO is also responsible for governmental relations, both administrative and elected.
• Provides leadership in shaping the annual operating plan and the organization’s long‑term strategy. Assesses progress, and suggests revisions in strategic direction.
• Directs marketing, promotion and public relations.
• Develops, prepares and oversees grant applications and fundraising.
• Communicates with staff, patients, the press, the general public, civic groups and the Board to solve concerns, answer questions and/or problems and present program and information.
• Supervises, directs and completes performance evaluation for all the management team and those under the direct supervision of the CEO.
• Signs all contracts for FHS, unless otherwise approved for specific circumstance by the Board.

Clinical Management

• Implements an effective system of clinical management and control to ensure that quality healthcare service is being rendered in a cost-effective manner, ensuring that funds, personnel, equipment and supplies are utilized effectively and efficiently in carrying out FHS’s policies and plans.
• With CMO, formulates and justifies clinical approaches to achieve clinical goals.
• Directs activities of CMO, and with CMO, develops policies relating to healthcare.
• Assures proper orientation and training of CMO, assuring the timely preparation and submission of regulatory reports including, UDS, and other HRSA reports as necessary.
• Assures preparation of analysis and interpretation of healthcare quality data to the Board.
• Primary and designated liaison with all internal and external advisors, attorneys, agencies or other parties contacting FHS regarding claims.

Financial Management

• With CFO, implements an effective system of management and control to ensure that quality healthcare service is being rendered in a cost-effective manner, ensuring that funds, personnel, equipment and supplies are utilized effectively and efficiently in carrying out FHS’s policies and plans.
• With CFO, formulates and justifies the annual and long‑term budget in accordance with limitations prescribed by the Board and funding agencies.
• Assures proper orientation and training of CFO, assuring the timely preparation and submission of regulatory reports including, UDS, cost reports, FFR, audit, PMS, Budgets, and others as necessary.
• With CFO, regularly reviews contracts and negotiates contracts including leases, audit, MCOs, insurance, employee benefits, bank, cleaning, purchasing, capital purchases, and other major contracts.

Human Resources

• In collaboration with FHS’s HR consultant and the Personnel Committee, oversees the management of personnel and systems, including policy development, job descriptions, recruitment, hiring, orientation, supervision, evaluation, discharge, benefits, payroll, and staff development.
• Approves all terminations and consults with attorney as needed.

Key Characteristics

• Strong personal ethics; highest level of personal and professional integrity and one who values diversity, different cultures, and different views/opinions.
• Creates a climate where people are motivated to do their best to help the organization achieve its objectives and successfully inspiring and motivating the team to action; fosters culture promoting risk‑taking without sacrificing quality of services or financial stability.
• A collaborative person who is driven by the success of the team and the company; an open, friendly individual who is perceived as credible, competent, trustworthy, and team oriented, welcoming and appreciative of input from others.
• Visionary; provides organizational leadership to align business and finance strategy to support long term growth of the company.
• Ability to analyze organizational and operational challenges and develop timely and economical solutions.
• Passion for serving people; demonstrates commitment to mission, value, and goals of FHS including commitment to advocacy and minority communities.

Qualifications

• Experience or background in the healthcare industry, including solid understanding of healthcare delivery systems.
• Master’s degree in a relevant field strongly preferred, or Bachelor’s degree in relevant field w/ 10+ years of leadership experience in an FQHC or Community Health setting is acceptable.
• Ten years management experience.
• Proven leadership skills, including ability to effectively influence, motivate, and lead a team.
• Strong communication skills, including verbal, written, listening, and presenting.
• Ability to assess, analyze, problem solve, and resolve conflict.
• Adaptability to change and ability to lead/guide others through change.
• Ability to plan strategically as well as cascade objectives tactically.
• Solid understanding of business, budgets, financial statements, and impacts of financial decisions.
• Ability to effectively and professionally handle public relations situations.
• Non-profit experience working effectively with a volunteer Board preferred.

Work Authorization/Security Clearance

Must be authorized to work in the United States.

AAP/EEO Statement

FHS is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally‑recognized basis “protected class” including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.