Customer Service Specialist

Customer Service Specialist

At Bel, we are a company on a mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel®, GoGo squeeZ®, The Laughing Cow®, and Boursin®, our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives.

The company has headquarters in Chicago and New York City and operates 4 manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID.

Job Description Summary

Bel Brands is excited to offer an entry-level opportunity within our Supply Chain Customer Service team for a curious, analytical, and digitally fluent candidate who is eager to help shape the next generation of customer supply operations. This role is ideal for a recent college graduate with a degree in Supply Chain Management, Business Analytics, Operations, Logistics, or a related field, as well as early-career professionals who enjoy solving problems, interpreting data, and using technology to improve how work gets done.

Essential Duties and Responsibilities

Responsible for learning all aspects of supply chain relationship with assigned customers, including receipt of purchase orders and ensuring prompt resolution of any issues which may arise from the time the order is placed through on time delivery and invoicing of the purchase order. Utilize SAP order management system to process and audit customer orders, complete order changes, and monitor compliance of all assigned accounts. Use data, reporting, and customer order history to identify trends, exceptions, root causes, and improvement opportunities that support stronger service, efficiency, and customer satisfaction. Apply an AI-minded approach to daily work by questioning manual processes, validating system-generated outputs, identifying repeatable tasks, and recommending practical automation or workflow improvements. Support the creation, maintenance, and improvement of customer service dashboards, exception reports, scorecards, and service-performance summaries using Excel, SAP reporting, Power BI, or other available tools. Use responsible AI tools, where approved, to summarize issues, organize information, draft clear communications, and accelerate analysis while maintaining human review, accuracy, confidentiality, and sound judgment. Partner cross-functionally with Sales, Logistics, Supply Planning, Demand Planning, Finance, IT, and Master Data teams to connect customer needs with supply chain execution and continuous improvement priorities. Support RSM inquiries related to Supply Chain topics including product supply, logistics, samples, and customer specific information. Build understanding and learn to navigate software environments such as SAP, 3rd Party Logistics, and EDI Platform.

Qualifications and Competencies

Entry-level to 2 years of relevant experience in customer service, supply chain, logistics, operations, analytics, retail/CPG, or a related business environment; internships, co-ops, academic projects, or campus leadership experience will be considered. Bachelor's degree in Supply Chain Management, Operations, Logistics, Business Analytics, Data Analytics, Industrial Engineering, or a related field is preferred; recent college graduates with strong analytical curiosity and a desire to build a career in supply chain are encouraged to apply. Strong proficiency in Microsoft Excel and Microsoft Office is required; exposure to SAP, Power BI, Tableau, SQL, Python, advanced Excel, AI-enabled productivity tools, or other reporting and analytics platforms is strongly preferred. Demonstrated aptitude for learning order-to-invoice processes, enterprise systems, data structures, reporting tools, and new technologies quickly. Strong communication, interpersonal, collaboration, analytical thinking, problem solving, and prioritization skills are essential, along with the ability to establish and maintain positive business relationships. Curiosity about AI, automation, predictive analytics, and digital supply chain tools, with the judgment to validate outputs, protect confidential information, and use technology responsibly. Ability to translate data into practical business insights, clearly explain issues, and recommend actions that improve customer service, order accuracy, on-time delivery, and process efficiency.

Performance Expectations

Quality, accuracy, timeliness, reliability, and thoroughness of work performed; ability to gain the trust and respect of management, coworkers, customers, and brokers; maintain the integrity of confidential business, customer, and product information; ability to communicate effectively and develop good working relationships with other employees is essential to accomplish goals and objectives of the department. The successful candidate will demonstrate curiosity, accountability, sound judgment, comfort with data, willingness to learn new systems, and a continuous-improvement mindset. This includes responsibly using approved digital and AI-enabled tools to improve speed, clarity, analysis, and execution while validating outputs and ensuring decisions remain grounded in accurate business context.

Working Conditions

This job is Chicago Remote. Hours of work will generally be during regular business hours with at least 40 hours a week. At times there will be some variation in work hours due to special projects, deadlines and other concerns. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total Rewards

Base Salary: $60,000 - $70,000 – non-exempt Bonus opportunity: 5% 401k Match PTO, Medical, Dental and Vision coverage from Day One

Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans.