Service Coordinator

Job Title

Assist in assessing and identifying resident and family needs and outside resources to meet those needs. Areas of assistance may include physical, mental, psychological and/or social as it relates to aging and moving in/moving out.

Responsibilities

1. Initiates and completes assessment, interviewing residents, families and others in order to evaluate current condition and identify current or potential needs and services.

2. Provide general case management and referral services.

3. Coordinate communication between residents, family members, medical staff, administrative staff, or regulatory agencies.

4. Coordinate services for optimal living by assisting in the coordination of home care services to enable independent living and aging in place.

5. Coordinates counseling, occasional visits from a nurse, preventative health screening/wellness and legal advocacy, meals-on-wheels services and transportation.

6. Establishes and coordinates volunteer and/or support programs.

7. Maintain knowledge of community services and resources available to residents. Establish relationships with local service agencies and providers and continually monitors quality and effectiveness.

8. Assists residents with building informal support networks consisting of their residents, family and friends.

9. Explain policies, procedures, or services to residents.

10. Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

11. Provide training to residents, volunteers and staff on topics such service availability, application procedures, resident rights, health/safety/fitness, issues relating to aging etc.

12. Provide Administration with regular status reports.

13. Identifies and reports resident violations to appropriate authorities.

14. Maintain accurate, complete, updated files (both computer and hard files) on clients, programs and activities.

15. Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.

16. Follow established policies and procedures including but not limited to: Presbyterian Villages policies and procedures, safety policies and procedures, federal, state and local regulations.

17. All other duties as assigned.

Qualifications

Education: Minimum degree in social work, psychology or gerontology preferred.

Experience: Two or more years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.

Skills/Abilities: Good communication, comprehension and interpersonal skills. Working knowledge of Windows, Microsoft Office Suite and resident software data systems (AASC online, Care Guide, RealPage or similar related systems, etc).