Managed Services Coordinator

Role Description

We are seeking a detail-oriented and organized Managed Services Operations Coordinator to support operational, financial, and administrative functions within a fast-paced services environment. This role is responsible for managing customer billing activities, validating financial and contractual accuracy, supporting project reconciliation efforts, and ensuring adherence to operational processes and documentation standards.

The ideal candidate will have experience working in managed services operations, strong attention to detail, and the ability to navigate ambiguity while maintaining accuracy and accountability.

• Support day-to-day operational and administrative activities for Managed Services projects and customers
• Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy
• Manage customer billing activities, including prorations and invoice validation
• Assist with revenue recognition tracking and financial reconciliation processes
• Review project costs versus sell values to ensure financial accuracy
• Understand and manage PO structures, including sub-POs and services POs
• Coordinate and maintain project documentation and operational records
• Validate vendor start dates against customer-facing commitments and billing timelines
• Identify discrepancies, investigate issues, and drive timely resolution
• Maintain strong adherence to internal processes, controls, and operational standards
• Communicate proactively with internal teams regarding project, billing, and operational updates

Qualifications

• 2+ years of experience in an administrative or operational role
• Experience working in Managed Services in any capacity
• Customer billing experience
• Basic accounting knowledge and financial understanding, including:
• Proration calculations
• Revenue recognition concepts
• Cost versus sell analysis
• PO structures and management
• Project reconciliation
• Ability to interpret SOWs and validate financial accuracy
• Strong understanding of vendor start dates and customer-facing commitments
• Excellent attention to detail and organizational skills
• Strong communication, follow-through, and problem-solving abilities
• Ability to work effectively in a fast-paced and evolving environment

Requirements

• Experience with OpenAir (NetSuite OpenAir) or similar PSA/project management systems

Benefits

• The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly.
• Compensation package may include other components such as commissions and discretionary bonuses.
• ePlus offers a full range of medical, financial, and/or other benefits, including:
• 401(k) eligibility
• Employee stock purchase program
• Various paid time off benefits, such as vacation, sick time, and personal leave
• Details of participation in these benefit plans will be provided if an offer of employment is extended.