Computing Specialist II

Computing Specialist II Boulder County Sheriff's Office Hiring Range $5,869 - $7,159 Monthly $70,428 - $85,908 Annually Salary Range $5,869- $8,449 Monthly $70,428 - $101,388 Annually The Computing Specialist II performs a variety of complex technical duties in the design, implementation, installation, configuration, troubleshooting, and management of Boulder County Sheriff’s Office computer systems, mobile computing systems, software applications, telecommunications, connectivity solutions, and specialized public-safety technology. The position provides technical support for systems operating in office, jail, dispatch, patrol, emergency services, substations, and mobile/field environments. New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month. Boulder County requires its employees to reside in the state of Colorado as of the first day of work. Boulder County is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law. Analyzes Sheriff’s Office technology needs across administrative, law enforcement, jail, dispatch, emergency services, and field operations and makes recommendations regarding appropriate hardware, software, connectivity, and mobile technology solutions. Installs, configures, maintains, and troubleshoots mobile data computers (MDCs) and associated hardware, operating systems, drivers, applications, imaging configurations, docking stations, peripherals, and connectivity components. Develops, maintains, and supports standardized computer images and configurations for Sheriff’s Office computers and mobile devices, including application packages, drivers, security configurations, and operating system upgrades. Administers and supports mobile device management (MDM) systems, including device enrollment, configuration profiles, application deployment, security policies, updates, device replacement, and troubleshooting for Sheriff’s Office phones, tablets, and other mobile devices. Supports enterprise mobility and connectivity platforms, including NetMotion/Absolute, CradlePoint, FirstNet, cellular connectivity, Wi-Fi, and related network technologies used to provide reliable connectivity for mobile and field personnel. Configures, monitors, and troubleshoots CradlePoint and other mobile networking equipment, including vehicle-based connectivity, network configuration, firmware updates, device groups, policies, cellular connections, and coverage-related issues. Supports specialized mobile and remote connectivity solutions, including cellular signal boosters, Starlink and other satellite-based connectivity solutions, particularly in remote or mountainous areas where traditional connectivity is limited. Assists with the planning, installation, configuration, and maintenance of technology in Sheriff’s Office vehicles and field locations, including MDCs, docks, printers, connectivity equipment, wireless equipment, cameras, and other operational technology. Supports body-worn camera and in-car technology infrastructure, including vehicle installations, upload equipment, transfer stations, docking equipment, connectivity, user configuration, and troubleshooting in coordination with Sheriff’s Office personnel and technology vendors. Installs, configures, and troubleshoots specialized Sheriff’s Office applications and systems, including law enforcement, jail, records, dispatch, fingerprinting, digital evidence, surveillance, and other public-safety applications. Supports Active Directory and security-related configurations, including user and computer groups, permissions, authentication, policies, device access, and coordination with County IT regarding network and security requirements. Administers and supports endpoint management and software deployment tools to distribute operating system updates, security updates, applications, configurations, scripts, and other required changes to Sheriff’s Office computers and mobile devices. Researches, tests, and implements new technology solutions to improve operational efficiency, mobility, connectivity, security, and service delivery within the Sheriff’s Office. Performs technical testing and troubleshooting of new systems and upgrades before deployment and develops implementation procedures to minimize operational disruption. Coordinates technology projects with County IT, Sheriff’s Office personnel, vendors, telecommunications providers, and other stakeholders, including scheduling installations, upgrades, testing, troubleshooting, and deployment activities. Provides technical consultation and support to Sheriff’s Office personnel regarding hardware, software, mobile devices, connectivity, applications, and technology-related operational issues. Provides technical training and develops documentation and procedures for users and SCS personnel regarding the use, configuration, troubleshooting, and maintenance of supported technology. Participates in the development and maintenance of technical documentation and knowledge base resources, including installation procedures, configuration standards, troubleshooting instructions, and end-user guidance. Supports Microsoft 365, Microsoft Teams, PowerApps, Power Automate, and related Microsoft technologies used to develop and improve Sheriff’s Office workflows, forms, notifications, employee processes, and operational applications. Assists with the development, modification, testing, and implementation of PowerApps and automated workflows in coordination with Sheriff’s Office personnel and County IT. Supports technology-related employee onboarding, transfers, and offboarding, including computers, phones, tablets, accounts, applications, access, equipment assignments, and related configurations. Assists with technology refresh and lifecycle replacement projects, including equipment evaluation, inventory, ordering, imaging, deployment, replacement, configuration, and retirement of obsolete equipment. Maintains awareness of emerging technologies applicable to public safety, including mobile computing, wireless communications, satellite connectivity, artificial intelligence, automation, and other technologies that may improve Sheriff’s Office operations. Assists with cybersecurity and CJIS-related technology requirements, including endpoint security, encryption, authentication, device configuration, software updates, and implementation of security-related policies and controls. Works independently on complex technical assignments, determining appropriate troubleshooting methods, identifying solutions, coordinating resources, and escalating issues when necessary. Provides after-hours technical support as assigned, including participation in Sheriff Computer Support on-call responsibilities and triage of technology issues affecting critical Sheriff’s Office operations. May be reassigned in an emergency requiring additional work hours outside of normal scheduled hours. Education & Experience Boulder County Sheriff’s Office is looking for well-qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. Experience supporting enterprise computing environments, mobile computing, network connectivity, endpoint management, telecommunications, public-safety technology, or specialized law enforcement systems is highly desirable. The position requires demonstrated experience troubleshooting complex hardware, software, connectivity, and systems issues and the ability to independently research and implement technical solutions. Knowledge, Skills, and Abilities Thorough knowledge of supported computer hardware, operating systems, software applications, mobile devices, and endpoint management technologies. Knowledge of mobile computing and wireless technologies, including cellular connectivity, Wi-Fi, mobile networking, and vehicle-based technology. Knowledge of enterprise device management, software deployment, configuration management, and operating system update processes. Knowledge of Active Directory, user and computer groups, authentication, permissions, and related security concepts. Ability to troubleshoot complex technical problems involving multiple systems, vendors, applications, and network components. Ability to analyze technical problems, identify root causes, evaluate alternatives, and implement effective solutions. Ability to independently manage technical projects and coordinate multiple tasks and priorities. Ability to communicate technical information clearly to both technical and non-technical personnel, orally and in writing. Ability to develop clear technical documentation, procedures, and training materials. Ability to work effectively with County IT, Sheriff’s Office personnel, vendors, telecommunications providers, and other technical partners. Ability to research emerging technologies and evaluate their potential application to Sheriff’s Office operations. Ability to exercise sound judgment and discretion when working with systems that support critical public-safety operations. Ability to work effectively in office, jail, dispatch, vehicle, field, and remote environments. Ability to respond to urgent technical issues and work outside of normal scheduled hours when required. Ability to manage multiple projects and priorities while maintaining appropriate attention to operational requirements, security, and system reliability. Functional Requirements Vision - Dual vision is not required. Single eye correctable vision is acceptable. Minimum peripheral vision for single vision is 900 on the ear side and 700 on the nose side. Frequently uses vision to read computer monitors, applications, reports, and files, and to observe multiple persons and activity. Hearing - Dual hearing is not required. When tested by use of an audiometric device, does not have an average hearing loss in the better ear greater than 40 decibels at 500 Hz, 1000 Hz, and 2000 Hz with or without a hearing aid when the audiometric device is calibrated to American National Standard. Constantly must be able to hear telephone conversations, conversations with applicants, professionals, and employees. Occasionally must be able to hear alarms. Speech - must have the ability to fluently speak and understand the English language. Constantly uses voice to communicate with other employees, professionals, and the public in person and by telephone. Clear diction and audible volume is required. Body Movement- Physical Demands a) Arms and Hands - Constantly types on a keyboard and writes using writing tools such as pens, pencils and markers. Frequently must have the use of at least one arm with the ability for extension above the head to reach for overhead files and supplies. b) Use of Legs and Lower Body - Must have the ability to move around the work area unassisted. Occasionally must be able respond to persons at the front counter. c) Lifting - Occasionally must have the ability to move and lift storage boxes full of paper in the basement. d) Flexibility - Frequently must have the ability and range of flexibility to reach overhead, reach below knees, kneel, stand for long periods and work sitting for long periods. #J-18808-Ljbffr Boulder County, CO