Program Assistant - Restored Creations

About the Organization Wheeler Mission Ministries (WMM) is a privately funded 501(c)(3) non‑profit, evangelical Christian ministry dedicated to sharing the Gospel and helping those experiencing homelessness and others in need. Job Title Program Assistant – Restored Creations Employment Information Exempt/Non-Exempt: Non‑Exempt Reports to: Program Manager Full or Part-time: Part‑time Team: Restored Creations Position Summary The Program Assistant works with the guests of Wheeler Mission programs alongside our Case Managers to ensure all elements of programs are completed. This position collaborates with Restored Creations, our candle‑making social enterprise run by long‑term program participants, to assist with various tasks and activities that promote the success of our guests. This position will work 20‑24 hours with Restored Creations and collaborates across teams. Key Duties and Responsibilities Daily Resident Support: Provide training in all aspects of production of Restored Creations products Answer questions and assist with routine problem‑solving Listen to guests and assist as appropriate or escalating concerns to the program manager or other managers Resolve conflicts and serve as a calming influence using a biblical model and de‑escalation techniques Assist the Program Manager with evening and weekend activities, including transportation of guests to events and activities using a Wheeler vehicle Assist with special events and other program duties as assigned Group Facilitation: Lead devotions and prayer Help with skill development Model the skills we are teaching our guests Administrative Responsibilities: Conduct pre‑ and post‑assessment for every guest as they enter/graduate the program Track guest training hours and accurately document/report hours Participate in daily, weekly, and other regular program meetings Complete paperwork, incident reports, answer email, and keep on top of required reporting Maintain product and supplies inventory, ensuring managers know when supplies need to be ordered and ensuring no item is out of stock Oversee fulfillment of online and retail orders Make deliveries to retailers and online orders to the post office/UPS Oversee production and quality control to ensure Restored Creations products are made with high integrity and quality Communicate in a timely manner with supervisors; skilled in written and verbal communication Other: This position will often require flexibility. The Program Assistant may be required to serve in other areas of the ministry when needs arise. Reporting Relationships Program Manager for Restored Creations. This position has no direct reports but assists others in the program with guest supervision. Competencies Adaptability Organizational Agility Builds Effective Teams Guest/Customer Focus Collaboration Delegates Emotional Intelligence Listening Develops Staff Compassion Patience Directs Staff Timeliness Conflict Resolution Communicates Effectively Detail‑Oriented Solves Problems Inventory Management Gives Performance Feedback Minimum Qualifications Familiarity with the Wheeler Mission program focus and our guests’ experiences strongly preferred 1+ years of successful, recent work experience, demonstrating dependability and a strong work ethic Ability to be flexible for different shifts, work hours, or occasional weekends as needed Demonstrated desire to learn, grow and develop in previous roles and situations Demonstrated ability to learn software systems that support the role and WM operations 1+ years general experience in a non‑profit program department preferred Experience with addiction support, mental health issues, and trauma support preferred Required Knowledge Areas for Success Guest Relations Conducting Bible Studies De‑escalation, Trauma‑Informed Care, Mental Health Support Technical / Software Knowledge Basic proficiency in Microsoft Office Suite, including email and Word Basic proficiency in Mission Tracker Software and Pay Com Mission Alignment Belief in the inerrancy of the Holy Bible Follows the Four Pillars of grace‑based, trauma‑informed, strengths‑focused and Christ‑centered environment Adherence to WM Employee Policies Alignment with WM values Christ‑Centered Purpose Faithful Stewardship Excellence Grace and Truth Physical Requirements Walking short distances with the ability to ascend and descend stairs Physical dexterity sufficient to type and operate standard office equipment Physical ability to perform normal office functions with the endurance to remain standing for long periods of time Strength to lift office supplies and equipment up to 40 pounds or more Ability to drive a vehicle with multiple occupants in a city environment Other Requirements for Employment Must possess a valid state‑issued driver’s license and have a driving record without major moving violations, including convictions for DUI, reckless driving, or driving while suspended; must be insurable according to standards established by WMM’s risk management insurance agency Conflict of interest policy Confidentiality policy Post‑offer acceptable background check required for all positions 1+ years of sobriety All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol; candidates must submit to and pass a drug and/or alcohol test; this drug and/or alcohol testing may occur at any time after the applicant receives a conditional offer of employment Disclaimer Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at‑will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. #J-18808-Ljbffr