Depositor Services Processing & Support Specialist I

Depositor Services Processing & Support Specialist I

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General Function:

Performs entry level duties related to processing and storage of deposit support records/documents in Depositor Services. Duties include but are not limited to filing, research, and customer account maintenance.

Assists with centralized tax processes such as Tax Form W8/W9 Processing; Federal and State Interest Remittance Processing, IOTA/IOLTA Processing, ECIF Duplicate Suspect Review, and other customer information/tax profile support. Obtain, analyze, verify, and key data as needed into online systems. Take appropriate steps to obtain missing information. Maintain up to date standards and practices of IRS reporting information. Assist with the internal call center for financial centers for all customer profiles, information reporting, and tax withholding questions as needed.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities:

• Ensure accuracy and timely processing of all tasks including but not limited to envelope stuffing and branch capture bag handling, statement reconstructions, and verification of deposit requests while maintaining set service level agreements and productivity standards.
• Process and review tax forms and functions such as W-8's, W-9's, B-Notices, and C-Notices, Backup Withholding, Interest Remittance to State/Federal Governments, IOLTA Remittance, ECIF Duplicate Suspect Review, IRS Reporting and Year End Reporting as necessary for customer accounts.
• Check documents and system records to assist various departments. Protect customer information by following all procedures and regulations.
• Provide top-tier customer service to internal and external partners. Participate in efforts to enhance customer experience.
• Sort incoming mail and prepare outgoing mail and packages.
• Keep documents organized and labeled in storage rooms. Use vendor systems for offsite storage.
• Report issues to management and suggest improvements. Participate in UAT production testing driven by the business analyst team to provide feedback on process improvement projects.
• Occasionally assist with training peers on department processes and functions.
• Learn and assist with other department processes and perform other duties as assigned

Supervisory Responsibilities:

None

Minimum Knowledge, Skills, and Abilities Required:

• High School Diploma or equivalent.
• 2-4 years professional experience
• Ability to stand for long periods of time and work in close quarters.
• Experience filing and retrieving documents.
• Previous depositor services or banking experience preferred.
• Detail oriented.
• Strong written and verbal skills.
• Proven computer skills.
• Demonstrated organizational skills.
• Ability to work independently and in a group environment.

Working Conditions:

• Normal office environment.
• Extended viewing of computer screens.
• Ability to lift 25 pounds frequently.