Logistic Coordinator/Dispatcher

Logistics Coordinator / Dispatcher Golden Limousine International Location: Milan, MI Golden Limousine International Schedule: Open Availability - Primarily set shifts, with flexibility required to meet operational needs About Golden Limousine International Golden Limousine International is a premier provider of luxury transportation services, committed to delivering safe, reliable, and exceptional travel experiences for our clients. We are seeking a dedicated and detail-oriented Logistics Coordinator / Dispatcher to join our operations team. This role is vital to ensuring smooth transportation logistics and maintaining the highest standards of service and professionalism. Key Responsibilities * Chauffeur Oversight: Provide leadership and direction to chauffeurs to ensure safe, timely, and professional passenger transportation. * Trip Coordination: Assign trips efficiently as reservations are received, optimizing scheduling, routes, and resource utilization. * Reservation Management: Accurately enter and update trip details from various sources, including email, phone, and online portals. * Operational Software: Utilize our dispatch and logistics software to monitor fleet activity and maintain operational efficiency. * Communication: Maintain clear, professional, and courteous communication with chauffeurs, clients, and team members. * Customer Service: Deliver outstanding customer service by ensuring all passenger needs are met with professionalism and care. * Documentation: Maintain comprehensive daily logs, including trip details, vehicle statuses, and incident reports. * Collaboration: Work closely with office staff and chauffeurs to support seamless day-to-day operations. * Decision-Making: Apply sound judgment and discretion to address challenges and make informed operational decisions in real time. Qualifications * Experience: Minimum of 3 years in dispatching, logistics coordination, or a related transportation role. * Technical Skills: Proficient in Microsoft Office Suite, Google tools, and mapping/navigation programs. * Data Entry: Strong typing and data entry skills with a focus on accuracy. * Leadership: Demonstrated leadership ability and a proactive, problem-solving mindset. * Composure: Ability to remain calm and effective in high-pressure situations. * Education: High school diploma or GED required; additional education or certification in logistics or transportation management is a plus. * Reliability: Must have reliable transportation and a strong record of punctuality. * Availability: Open availability preferred - operations run 24/7, 365 days a year, including evenings, weekends, and holidays. Why Join Golden Limousine International At Golden Limousine, you'll be part of a respected organization that values professionalism, teamwork, and service excellence. We offer opportunities for growth, a supportive work environment, and the chance to contribute to a team that takes pride in delivering exceptional transportation experiences. If you are a motivated professional with a passion for logistics, organization, and service excellence, we encourage you to apply today!