Grooming Salon Manager

Overview As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers\' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best. Responsibilities Oversee day-to-day operations of the grooming salon, ensure smooth workflows, optimize scheduling and grooming capacity, manage inventory, and execute staffing plans Recruit, hire, train, and supervise a team of trainees up to professional level grooming staff; provide coaching, feedback, training, and performance evaluations Create and manage efficient grooming schedules that optimize salon capacity and accommodate customer demand Monitor salon performance metrics (revenue, customer satisfaction, partner productivity); analyze data and develop action plans Collaborate with store management to achieve sales targets and salon objectives Interact professionally with pet parents, provide exceptional customer service, address grooming inquiries, and offer recommendations Stay abreast of grooming industry trends to enhance skills of self and team Independently perform professional grooming services according to pet parents\' instructions and breed standards Operate and maintain grooming instruments (clippers, blades, shears, brushes, dryers) Evaluate individual needs of each pet, considering coat, type, skin conditions, and temperament Educate and provide custom grooming maintenance recommendations for home care Ensure the safety and well-being of every animal; report concerns promptly Perform quality checks to maintain a clean and safe grooming area; disinfect and sanitize tools and equipment; participate in cleaning duties as assigned Adhere to Petco grooming policies, standards, and guidelines to maintain safety and quality Education/Experience 2+ years\' experience as a professional groomer and/or completion of a technical grooming training program Strong leadership skills with 1–2 years of salon management experience preferred High school diploma or GED preferred Strong verbal and written communication skills for interactions with pet parents and grooming team members Expert knowledge of dog breeds, grooming requirements, common health issues and behaviors Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards Genuine passion for animals and desire to continue a career in pet grooming Strong decision making and problem-solving skills; ability to solve moderately complex problems with guidance Results-driven with focus on salon productivity, performance, growth, and improvement Strong attention to detail and ability to handle pets of all sizes and temperaments with care Full-time availability at a minimum of 35 hours per week, including weekends, evenings, and holidays as needed Benefits and Work Environment Competitive pay; incentive based on salon performance; tips (payment per Grooming Salon Leader Incentive Plan) Medical, dental, vision and more 401(k) and more Paid Time Off Petco Discounts All necessary supplies and equipment provided State-of-the-art equipment and facilities Career development opportunities, including Grooming Mentor and Grooming Instructor Work Environment The majority of duties are indoors in the grooming salon. Physical requirements include bending, kneeling, lifting up to 30 pounds, and standing for long periods. Work may involve exposure to heights when using ladders or accessory tools. The environment can be noisy and wet. Salary range: $15.00 - $30.00 per hour, varies by location and regulatory minimum wage requirements. For more details on Petco Total Rewards, see the benefits page. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr Petco