Bilingual Triage Medical Assistant

Job Description

Job Description

Bilingual Triage Medical Assistant | $17-$22 | Monday – Friday 8am to 5pm | Temp to Hire

What Matters Most

• Competitive Pay of $17-$22 per hour
• Schedule: Monday – Friday 8am to 5pm
• Location: Kingwood, Texas
• Temporary-to-hire opportunity with career growth and stability
• Weekly Pay with direct deposit or pay card
• When you work through Team1Medical, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program

Job Description

A busy Cardiology practice is seeking an experienced Bilingual Medical Assistant to support its patient triage call center. This is a phone-based position responsible for assisting patients, documenting clinical messages, coordinating communication with providers, and processing FMLA and disability paperwork.

Responsibilities:

• Handle a high volume of inbound and outbound patient calls in a cardiology triage call center environment.
• Speak with patients regarding symptoms, medication questions, test results, appointments, and other clinical concerns.
• Document patient calls and messages accurately in the EMR and route clinical concerns to the appropriate provider or nursing staff.
• Identify urgent or emergent patient concerns and escalate according to established clinical protocols.
• Assist with prescription refill requests and communicate provider instructions to patients.
• Coordinate patient follow-up and communicate regarding testing, procedures, referrals, and treatment plans.
• Complete and process FMLA, short-term disability, long-term disability, and other medical paperwork.

Qualifications and Requirements:

• Previous Medical Assistant experience required.
• Cardiology experience required.
• Bilingual English/Spanish required.
• Previous experience with FMLA and disability paperwork preferred.
• Triage, call center, or high-volume patient phone experience strongly preferred.
• Excellent telephone communication and customer service skills.
• Ability to recognize when patient concerns require immediate escalation.
• Strong attention to detail and ability to manage multiple patient requests simultaneously.

Benefits and Perks:

• $17-$22/hr.
• Once hired on with the organization they offer a comprehensive benefits package, which includes three weeks of Paid Time Off, PPO or HMO, and 401k.

Your New Organization:

Our client is a Cardiology organization with multiple locations within the Houston and Greater Houston areas with various career growth opportunities.

Your Career Partner:

Team1Medical, a Reserves Network company, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of pay transparency, we want to share the base salary range for this position is $17-$22 not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth