Account Coordinator

Officeworks Inc.

Job Description

The Account Coordinator is responsible for assisting the sales team by providing the highest quality of service and support to our clients. Responsibilities include preparation of quotes and proposals, creation of pricing documents and processing orders.

Duties and Responsibilitie

Assist sales and senior coordinators with the preparation of quotes and proposals
Create pricing documents as requested by sales for presentation to clients or designers
Follow up on all pricing/product requests sent to manufacturers, reps and installers
Record and save all pricing information and backup gathered during bid/quote process
Place orders with manufacturer within 24 hours and confirm receipt within 3 days
Review acknowledgments and all revisions, track and confirm COM shipments, check shipment status prior to and on confirmed manufacturer ship dates
Track product shipment to warehouse and confirm receipt
Provide timely and concise communication regarding project status to sales and senior coordinators
Prepare and maintain status reports for clients, as needed
Follow up on items regarding damages, replacements, short shipments and any open or unresolved customer issues
Enter all receiving and delivery information for orders in Team Design
Coordinate delivery and installation, including but not limited to, installation packets, schedules and punch list resolution on a day to day basis. Consult with senior coordinator for projects
Assist sales, senior account coordinators, designers and project managers with the preparation of bids
Complete CAL133 applications for BFD and check requests (Boston Only
Run backlog reports as scheduled on bi-weekly basis and distribute to senior coordinators
Prompt, reliable and regular attendanc

Education and Experience

High School diploma or equivalent
2-5 years of experience in related customer service or sales support role
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Must work well in team environment

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Apply

Vacancy posted 3 days ago

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