Dispatcher

Description Compaan Garage Doors is a residential and commercial garage door company serving Michigan since 1955, with locations in Holland, Benton Harbor, and Traverse City. We are an IDA Top 100 Dealer with a 4.9-star rating from more than 1,830 customer reviews. Position Overview: We are seeking a logistics-minded Dispatcher to join our team in Holland, MI. You’ll schedule and route our technicians, keep customers updated, and hold the field team to our job standards. You’ll work in a fast-moving, rapidly changing environment, starting in Jobber and helping lead our move to ServiceTitan. Responsibilities: Schedule and route technicians by skill, location, parts, and priority Fit urgent and 24/7 emergency calls into the day Confirm parts and equipment are ready before jobs are booked Keep customers updated on arrival windows and changes Hold technicians to job standards: on-time arrivals, notes, photos, and same-day closeout Escalate recurring issues to management Manage dispatch in Jobber and support the transition to ServiceTitan Other duties as assigned Requirements: 2+ years of dispatch, scheduling, or logistics experience, ideally in the trades Thrives in a fast-moving, rapidly changing environment and picks up new tools quickly Hands-on experience with Jobber or ServiceTitan is a plus Comfortable holding a team accountable without direct authority Calm, organized, and clear under pressure Knowledge of West Michigan geography Schedule: Monday - Friday 7AM - 4:30PM #CDO #J-18808-Ljbffr