Sr. Production Support Management Consultant - Hybrid - Downtown Chicago
Resource 1, Inc.
NO THIRD PARTIES. DIRECT CANDIDATES ONLY.
Resource 1 is in need of a Senior Production Support Management Consultant for a hybrid basis in Chicago, IL. The initial contract is 3-months with possibility of extensions or conversion to permanent. The resource will lead a discovery and analysis effort to stabilize production support processes, triage a large backlog, and establish consistent governance and handoffs between the PMO and delivery teams. The role will deliver process improvements, stage gates, project plans, and visual dashboards to improve decision making and prepare the organization for ERP-related changes. Responsibilities Conduct discovery / analysis of current production support processes, tools & decision flows Triage and assess backlog items (approximately 1500 entries) and recommend prioritization and routing criteria Document current state workflows, technical and functional designs, and identify gaps in handoffs between PMO and delivery teams Design and propose process improvements, governance, SLOs and stage gates for enhancements versus break/fix work Create implementation plans and support rollout of new processes while securing buy-in from team leads and stakeholders Build / configure dashboards and visualizations (Jira) to provide leadership visibility into work and metrics Coordinate with contractors, tech leads, PMO, and business stakeholders to align decisions and change management activities Required Skills & Experience Senior project/ program management experience with strong PMO and process improvement background Demonstrated production support or support-management experience in enterprise environments Prior organizational assessment and discovery experience Experience with backlog triage, prioritization and governance implementation Familiarity with JIRA or other ticketing tools Experience building dashboards and reports for leadership visibility Strong stakeholder engagement, communication, and change management skills Plusses ITIL experience or certification PMP certification Experience supporting ERP migrations or large application rationalization programs Familiarity with enterprise architecture governance and change advisory board processes #J-18808-Ljbffr Resource 1, Inc.Vacancy posted 1 day ago
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