Management Analyst

Conduct analyses of Taxpayer Services eServices programs, policies, and processes to eliminate non-value-added steps, improve operational efficiency, build QA test plans, conduct system testing, and provide internal technical support. Core Responsibilities Plan and conduct operational and system analyses, surveys, and comprehensive reports. Build QA test plans, execute system testing, and analyze system performance. Provide technical assistance and helpdesk support to troubleshoot customer and system issues. Apply Lean principles and continuous improvement methodologies (Arizona Management System / AMS). Required Experience & Technical Skills Experience: Minimum 1 to 2 years of management analysis experience. Technical Skills: XML (Altova XMLSpy) SQL (MS SQL Server Management Studio) Quality Assurance testing & technology systems analysis Analytical Skills: Strong ability to collect/synthesize data, troubleshoot problems, and develop actionable solutions. Preferred & Knowledge Qualifications Preferred: Experience in Tax Administration or public sector environments. Knowledge of public administration, automated information systems, and regulatory compliance. Proficient in MS Office, Google Suite, and Windows environments. #J-18808-Ljbffr I3 INFOTEK INC