IT Business Analyst

Job Summary:

The IT & Data Business Analyst will support technology and data initiatives within a Child Support Services environment. This hybrid role, primarily remote, involves bridging business operations and technical teams to translate program requirements into system, data, and process solutions. The position requires expertise in business analysis, SQL/data analysis, Salesforce, and Child Support Services domain knowledge. It is a contract-to-hire opportunity based in Phoenix. Responsibilities:

Partner with Child Support Services stakeholders, IT teams, developers, and data teams to gather, document, and validate business and technical requirements. Analyze business processes, system workflows, and data to identify gaps and improvement opportunities. Translate business needs into functional requirements, user stories, process flows, acceptance criteria, and technical documentation. Use SQL to query, analyze, reconcile, and validate data across systems and databases. Support data mapping, data quality analysis, reporting, system integration, and migration activities. Serve as liaison between business stakeholders and technical teams throughout the software development lifecycle. Support Salesforce initiatives by gathering requirements, analyzing workflows, validating configurations, and assisting with testing and implementation. Participate in system testing, user acceptance testing (UAT), defect tracking, and production validation. Analyze Child Support Services workflows to ensure technology solutions meet program and operational requirements. Assist with reporting, documentation, stakeholder communication, and ongoing system enhancements. Required Skills & Certifications:

Experience as a Business Analyst, IT Analyst, Data Analyst, or similar role supporting enterprise technology initiatives. Strong skills in requirements gathering, process analysis, documentation, and stakeholder management. Hands-on experience writing and executing SQL queries for data analysis and validation. Experience working with Salesforce as a Business Analyst or supporting Salesforce implementations. Knowledge of Child Support Services/Child Support Enforcement programs or systems. Ability to translate complex business requirements into clear functional and technical requirements. Strong collaboration skills with business users, developers, QA teams, and data teams. Excellent analytical, problem-solving, communication, and documentation skills. Preferred Skills & Certifications:

Experience supporting modernization or transformation of Child Support Services systems. Experience with data migration, system integration, data mapping, or data reconciliation. Familiarity with government or public-sector human services programs. Experience with Agile/Scrum methodologies including user stories, backlog refinement, sprint planning, and UAT. Salesforce certifications or formal Salesforce Business Analyst experience. Special Considerations:

Must be located in Phoenix, Arizona at time of submission. Must be available for in-person interviews within one week after posting closes. Must be able to start within two weeks of receiving an offer. Background checks and drug screenings required via HireRight. Position requires security clearance. Scheduling:

Full-time, 40 hours per week. Hybrid work environment with approximately 80% remote work, subject to change. Contract-to-hire position with an initial duration of 6 months from start date.