General Manager

Position Summary

The General Manager serves as the chief operating officer of a luxury residential community association and is responsible for the overall administration, operation, maintenance, financial management, capital planning, construction oversight, and resident services of the property. Reporting directly to senior leadership and working closely with the governing board, the General Manager provides strategic leadership to protect and enhance the association’s assets while maintaining exceptional service standards.

Key Responsibilities

• Direct all day-to-day community operations, maintenance activities, and resident services.
• Lead long-range planning, reserve planning, and asset preservation initiatives.
• Develop and administer annual operating and reserve budgets.
• Oversee staff recruitment, supervision, performance management, and professional development.
• Manage vendor relationships, contract negotiations, procurement processes, and service performance.
• Serve as the primary liaison to the Board, residents, consultants, and contractors.

Construction & Capital Project Management (Critical Requirement)

• Lead all major capital improvement and construction projects from planning through closeout.
• Manage large-scale façade, roofing, waterproofing, structural, envelope, mechanical, electrical, plumbing, elevator, and life-safety projects.
• Coordinate engineers, architects, owner’s project managers, construction managers, and specialty consultants.
• Review plans, specifications, schedules, contracts, change orders, pay applications, and project budgets.
• Conduct construction meetings and maintain detailed project reporting for the Board.
• Ensure projects are completed on schedule, within budget, and in compliance with quality standards.
• Oversee reserve study implementation and long-term infrastructure replacement programs.
• Evaluate building systems and develop multi-year capital improvement strategies.
• Possess a strong understanding of construction methods, sequencing, bidding procedures, permitting, and risk management.
• Demonstrated experience managing multi-million-dollar capital and restoration projects is required.

Financial Management

• Prepare and manage annual budgets and monitor expenditures.
• Review financial statements, invoices, contracts, and reserve expenditures.
• Identify operational efficiencies and cost-saving opportunities.
• Support reserve funding strategies and long-term financial planning.

Board & Resident Relations

• Attend Board and committee meetings and provide professional recommendations.
• Prepare comprehensive management and project reports.
• Communicate effectively with residents regarding operations, construction activities, and community initiatives.
• Resolve resident concerns with professionalism and responsiveness.

Qualifications

• Bachelor’s degree preferred in Construction Management, Engineering, Facilities Management, Business Administration, or a related field.
• Minimum 7–10 years of senior property, facilities, construction, or community association management experience.
• Significant experience overseeing complex construction, restoration, and capital improvement projects.
• Strong knowledge of building systems, project management, budgeting, and contract administration.
• Excellent leadership, communication, negotiation, and organizational skills.
• Professional designations such as CMCA, AMS, PCAM, CPM, PMP, or construction-related certifications are highly desirable.
• Experience with luxury residential communities, condominiums, high-rise properties, or mixed-use developments preferred.

Ideal Candidate Profile

The ideal candidate is a highly visible and hands-on executive leader with deep expertise in construction management, capital planning, and luxury residential operations. They will have a proven track record of successfully managing complex building restoration projects, collaborating with consultants and contractors, and advising Boards on strategic infrastructure investments while maintaining exceptional resident satisfaction.