Front Desk Receptionist

We are seeking a friendly and organized individual to manage the front desk operations. Responsibilities include greeting visitors, answering phone calls, and directing inquiries to the appropriate personnel. You will be responsible for maintaining a professional and welcoming environment, managing appointment schedules, and handling administrative tasks such as filing and data entry. Responsibilities: Consistently offer professional, friendly and engaging service Assist guests regarding hotel facilities in an informative and helpful way Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards. Take initiative to add a personalized experience Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Issue keys and post miscellaneous charges as requested. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Follow accurately all cash handling procedures Ensure all guest folios are accurately billed prior to departure. Respond to guest text messaging platform Handle guest concerns over phone or in person, and offer resolution promptly. Manage guest correspondence via email prior to arrival, during their stay, and after departure. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Previous Opera Cloud experience an asset High school diploma or equivalent required Hospitality Diploma is an asset Proficient in the English language (verbal & written), second language is an asset Must be able to handle a multitude of tasks in an intense, ever-changing environment Ability to focus attention on guest needs, remaining calm and courteous at all times Must possess a professional presentation Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment #J-18808-Ljbffr