Franchise Performance Manager - 10004-Charlotte- NC - Hawkins (Charlotte, NC)

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Krispy Kreme's Franchise Performance Manager will play a critical role in improving our franchise partners' profitability by enhancing visibility into our network's sales & product mix, financials, and operational efficiency metrics. You will define key performance indicators (KPIs), ensure the right data inputs are collected, and work cross-functionally to integrate and visualize this data for strategic decision-making. This role requires a strong analytical mindset, the ability to work with both franchisees and internal teams, and experience in data integration and dashboard visualization.

A TASTE OF WHAT YOU WILL BE DOING

Define & Standardize KPIs: Identify key metrics to track franchise performance, ensuring alignment with business goals. Data Collection Strategy: Determine the required inputs for KPI calculation and identify sources such as POS systems, manual entries (e.g., Smartsheet), and OCR tools (e.g., Adobe). Franchisee Collaboration: Work closely with franchise partners to streamline data collection processes and improve reporting consistency. Data Integration & Automation: Collaborate with IT teams to establish API integrations and automate data flow into platforms like Snowflake. Dashboard Development: Design and implement Power BI dashboards that provide actionable insights for franchise and corporate leadership. Performance Analysis & Recommendations: Continuously analyze data to identify trends, uncover inefficiencies, and recommend strategies to enhance franchise performance.

YOUR RECIPE FOR SUCCESS

6+ years in business analytics, franchise operations, or a related role within QSR, retail, or multi-unit businesses Experience working with franchisees or external partners on performance management. Proficiency in data visualization tools (Power BI, Tableau, or similar). Familiarity with data storage and integration platforms (Snowflake, APIs, ETL processes). Understanding of POS systems and financial reporting. Strong stakeholder management and communication skills. Ability to work cross-functionally with IT, operations, and franchise partners. Problem-solving mindset with a focus on driving data-driven decisions. * The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS

Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan #J-18808-Ljbffr Krispy Kreme Doughnut Corporation