Operations Manager

What this job involves: The Operations Manager is responsible for managing and operating assigned properties and staff as directed by clients and in accordance with JLL standards and procedures. This role requires leadership of facility operations during third shift hours What this job involves: The Operations Manager is responsible for managing and operating assigned properties and staff as directed by clients and in accordance with JLL standards and procedures. This role requires leadership of facility operations during third shift hours (Tuesday-Saturday, 2:00 PM - 10:30 PM), ensuring seamless operations and maintenance of critical building systems while managing a team of hourly technicians. Your day-to-day tasks will include: Providing daily leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems. You will develop and maintain positive client relationships while managing conflict resolution and solution analysis. The role includes contract compliance management and quality control oversight, as well as responsibility for JLL's Engineering compliance program. You will prepare detailed budgets for the Facility Manager as requested and generate regular and ad-hoc reports. As a people manager, you will handle time approvals, create performance reviews, manage team performance, establish goal setting initiatives, and lead team OCP programs. Strong communication and administrative capabilities are essential as you problem-solve and partner with JLL resources to support your team effectively. Minimum Requirements: 3 years of trade experience or 3 years of engineering experience Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Experience as a people manager of hourly technicians Strong communication and administrative skills Ability to effectively use computers and computer programs, including Microsoft Office Suite Skill in using the internet to navigate and use web-based applications Ability to use handheld electronic devices (smartphones, tablets, etc.) Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar Physical ability to bend, sit, kneel, squat, stand, reach, and lie down as required to access equipment components for extended periods of time Preferred Qualifications: Advanced facility management certifications Experience with CMMS platforms Background in manufacturing or industrial facility operations Location & Schedule: On-site - Detroit, MI (DTW). 3rd shift schedule: Tuesday - Saturday, 2:00 PM - 10:30 PM. #J-18808-Ljbffr JLL