Reservations Coordinator

Job Description Summary The Reservations Coordinator is responsible for managing guest room reservations while delivering exceptional customer service and maximizing hotel revenue opportunities. This role serves as a key point of contact for guests, travel planners, and internal departments to ensure accurate reservation processing and a seamless guest experience from booking through arrival. Essential Duties and Responsibilities Process individual and group room reservations via phone, email, online channels, and other booking platforms. Manage all aspects of group reservations, including contracts, room blocks, release procedures, guarantees, deposits, rooming lists, billing instructions, and communication of group details to internal departments. Build, maintain, and update group blocks and group rooming lists in the property management system. Enter and maintain accurate reservation records, including billing arrangements, commissions, guest history, special requests, and reservation notes. Verify reservation details, payment information, and guest preferences to ensure accuracy. Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping to ensure seamless guest arrivals and operational efficiency. Review daily arrivals, departures, VIP reservations, and special accommodations. Resolve reservation discrepancies and guest concerns promptly and professionally. Ensure compliance with hotel policies, procedures, and brand standards. Maintain the confidentiality of guest and company information. Qualifications Proficiency in Oracle Opera Cloud PMS is required. Experience using OTA extranets, including Expedia, Booking.com, and Priceline/Agoda, is required. Proficiency in Microsoft Office applications, including Outlook, Word, and Excel. High school diploma or equivalent required; hospitality-related education is preferred. Minimum one year of hotel reservations, front desk, guest services, or related hospitality experience preferred. Strong customer service, interpersonal, and communication skills. Excellent organizational skills and attention to detail. Ability to prioritize multiple tasks and work effectively in a fast‑paced environment. Strong problem‑solving skills and professional demeanor. Ability to work a flexible schedule, including weekends and holidays, as business needs require. Pay Range Hourly rate is from $35.55 to $37.50. Union This is a union position represented by Teamsters Local 856. Employment is governed by the terms and conditions of the applicable Collective Bargaining Agreement (CBA). Benefits Competitive compensation Comprehensive Medical, Dental, and Vision insurance Pension benefits through the Teamsters Local 856 Pension Fund Paid Time Off and Paid Holidays Employee hotel discounts at Sonesta properties nationwide Ongoing training, professional development, and opportunities for internal career advancement A supportive, inclusive, and collaborative workplace where every team member is valued Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. #J-18808-Ljbffr