Information Technology Manager

About the Position:

The IT Manager serves as a strategic leader responsible for developing and executing technology initiatives that support the firm’s long-term vision, operational excellence, and continued growth. This individual must be a forward-thinking, solutions-oriented leader who embraces and actively promotes the firm’s core values while fostering a culture of collaboration, innovation, accountability, and exceptional service. The ideal candidate has strong communication and interpersonal skills and can translate complex technology matters into clear, practical solutions for employees and firm leadership. Adaptable and flexible in a constantly evolving environment, this leader must balance strategic priorities with day-to-day operational needs, proactively identify opportunities for improvement, and ensure technology effectively supports the firm's professionals and clients. Above all, this position demands the highest standards of integrity, professionalism, discretion, and unwavering commitment to safeguarding the confidential and sensitive information of the firm, its clients, and its employees.

About Our Firm:

Reynolds, Bone & Griesbeck PLC (RBG) is one of Memphis’s oldest CPA firms, founded by some of Tennessee's first certified public accountants. For more than 110 years, RBG has served as a strategic partner to our clients. This impressive tenure wouldn't be possible without our phenomenal team, which continues to foster a collaborative work environment. We have cultivated a strong RBG culture through our core values of passion, respect, ownership, stewardship, teamwork, elevation, and community. Our Allinial Global membership keeps us informed and accountable to the highest standards of client service, expertise, and firm management.

We put our people first, especially our team members. We believe that every team member has a unique perspective. With their passion to do their best, we are dedicated to cultivating their professional development through unwavering support and opportunities to have their voices heard.

Summary of Responsibilities:

• Manage and maintain the firm's technology environment, including but not limited to employee devices, networks, cloud systems, business applications, data backups, and core infrastructure.
• Ensure responsive and effective technical support is provided to employees with issues prioritized based on urgency and business impact.
• Provide strategic oversight of the firm's cybersecurity program, ensuring controls, endpoint protection, vulnerability management, security awareness, and incident response procedures to safeguard firm and client information.
• Ensure the timely completion of user onboarding and offboarding, including account access, equipment setup, permissions, and secure return of devices.
• Maintain and test backup, business-continuity, and recovery procedures for critical systems and data.
• Partner with leadership and service lines to improve workflows, evaluate technology needs, and implement practical solutions.
• Manage IT vendors, software subscriptions, licenses, equipment purchasing, renewals, and technology-related spending.
• Develop and maintain technology policies and procedures and train employees on secure, effective use of technology.
• Diagnose and resolve network problems, collect usage statistics, and make recommendations for improving the firm’s technology systems.
• Stay informed of emerging technologies and industry trends, proactively evaluating opportunities to enhance the firm’s operations and adapting strategies to meet the demands of an evolving technology landscape

Qualifications:

• 5+ years of progressive IT support, systems administration, or technology operations experience, including direct support for end users.
• Strong working knowledge of Microsoft-based and cloud environments, identity and access management, endpoint administration, networking, backups, and business applications.
• Experience applying practical cybersecurity controls and responding appropriately to security alerts, vulnerabilities, and access-related risks.
• Confidence diagnosing technical issues, setting priorities, and seeing solutions through to completion.
• A service-minded approach and the ability to explain technical information clearly to nontechnical colleagues.
• Strong organization, documentation, and vendor-management skills.
• Sound judgment and discretion when working with confidential client, employee, and firm information.
• Relevant education, certifications, technical training, or an equivalent combination of experience and demonstrated capability.

Preferred Experience:

• Experience supporting a professional-services, financial-services, healthcare, or other confidentiality-sensitive organization.
• Experience with Microsoft 365, Azure, or comparable cloud services, Active Directory, endpoint-management tools, and ticketing systems.
• Experience coordinating external IT providers, maintaining technology inventories, and supporting firmwide technology projects.
• Bachelor's Degree

Firm Benefits:

• Very competitive compensation and benefits package
• Paid Time Off
• Health insurance & Life insurance
• 401(k)
• Flexible Spending Account
• Health Savings Account
• All CPE and professional memberships are paid by the firm
• Both Long and Short-Term Disability coverage