Supervisor, Operations

Operations Supervisor

The Operations Supervisor supervises dock operations and off-hours Customer Service.

Critical Job Functions:

• Supervises and coordinates dock operations and personnel, including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll, and office operations.
• Maintains a clean, safe work environment.
• Assists in all service center and employee safety issues and compliance with governmental regulations.
• Assists local and line haul contractors with coordinating the following: loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.
• Ensures load quality, timely computer data entry, and paperwork procedures followed, service center and freight security, and proper freight routing.
• Reviews daily service center operating cost to manage service center profitability and budgeted cost attainment.
• Provides supervision to staff through motivation, direction, review of, and feedback on performance.
• Participates in proactive team efforts to achieve departmental and company goals.
• Provides leadership to others through example and sharing of knowledge.
• Traces and updates freight information and paperwork.
• Assists with various positions and forklift operations in the absence of employees.
• Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.

Job Requirements:

• Bachelor's degree (B.A.) from a four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience.
• Relies on written and verbal communication.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employers of the organization.
• Communicates internally with all corporate office staff, and externally with service centers, linehaul contractors, law enforcement and customers.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Preferred knowledge of AS/400.
• Experience supervising the selection, training, development, and appraisal of personnel.
• Average typing, filing and ten key skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Hazardous Materials Handing Certified.
• Forklift certified.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
• Ability to prioritize tasks.
• Ability to handle multiple tasks and projects simultaneously.
• Ability to prioritize, organize, and delegate assignments.

Physical Demands and Work Environment:

• Physical Demands:
• Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature.
• While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person.
• The employee is occasionally subjected to odors from the dock area and lifts objects up to 100 lb.
• Work Environment:
• The noise level is loud based on multiple printers and forklifts running outside of the door.
• Work in outdoors and indoors shop environment with adequate ventilation.
• Might be required to occasionally work in wet or humid conditions (non-weather), near fumes or airborne particles, moving mechanical parts, toxic or caustic chemicals, vibrations, and outdoor weather conditions.
• The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive.
• The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

Compensation:

• $55,000 to $65,000 per year.

Job Location:

• Nashville, TN

Benefits:

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-OnsiteNashville, TN