Operations Manager

Ideal Candidate As a hotel Operations Manager, you will be responsible for providing oversight and staff management for all functions within the hotel operations departments, with a direct focus on Front Office and Food & Beverage. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed. Schedule 2pm - 11pm; Tuesday - Saturday Responsibilities Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters Providing excellent customer service by being readily available to and approachable for all guests Addressing guest concerns in a proactive manner Ensuring that all team members meet or exceed all hospitality requirements Assisting in performing required annual Quality audit with GM Ensuring that a viable key control program is in place Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement Interviewing candidates and assisting in making hiring decisions Ensuring that orientations for new team members are thorough and completed in a timely fashion Job Requirements We are looking for a hotel Operations Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities. Qualifications High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, F&B, or related professional area Experience in implementing payroll and inventory cost controls Staff management experience, a plus You must be able to pass a thorough background check Benefits Health and Wellness Health Insurance is available on the first of the month after hire! We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from. Paid Time Off We know that life gets in the way, and YOU deserve to recharge. Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date! Extras On Demand Pay – get your pay when you need it 24/7. Pet Insurance – we cover the whole family, and all associates are eligible for discounted pet insurance. 401k Plan – Nobody wants to work forever, start planning for your future now. Hotel Discounts – It’s one of the biggest industry perks. Shoes for Crews – All associates are eligible for a shoe subsidy through Shoes for Crews. For more information about Waterford Hotel Group, please visit our website at EOE/M/F/D/V This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr