Director of Operations

Job Description

Job Description

Director of Operations

Fifth Gear Fulfillment

Location: Greenville, WI (On-Site)

The Role

We are looking for a strategic operator who can help run and scale the business alongside the founder — someone equally comfortable discussing operational strategy, financial performance, labor planning, and warehouse execution.

The Director of Operations will play a critical role in driving operational excellence across the business while helping build the systems, processes, leadership structure, and financial discipline needed to scale.

This person will oversee day-to-day fulfillment operations through warehouse leadership while maintaining a strong pulse on the floor and helping guide major operational and business decisions.

What You’ll Do:

• Partner directly with the founder on operational strategy, planning, and business decision-making
• Help manage and review operational P&Ls, contribution margins, labor costs, and overall business performance
• Lead operational planning and execution during our upcoming warehouse transition and future scaling initiatives
• Help oversee warehouse operations across receiving, inventory, fulfillment, shipping, and staffing
• Build scalable systems, workflows, SOPs, and operational infrastructure
• Drive labor planning and workforce efficiency while maintaining service levels and operational quality
• Monitor and improve KPIs across fulfillment speed, accuracy, inventory integrity, labor efficiency, and cost performance
• Identify operational bottlenecks and implement solutions that improve scalability and profitability
• Partner cross-functionally with finance, operations, and brand teams to support client growth and onboarding
• Own operational reporting and help establish forecasting and planning processes across the business
• Help shape the long-term operational vision and growth strategy of the company

What We’re Looking For

• 7+ years of operations, logistics, fulfillment, warehouse, or supply chain leadership experience
• Experience leading high-volume operational teams in fast-paced environments
• Strong business and financial acumen with experience managing operational budgets, labor costs, or P&Ls
• Proven ability to build systems and improve operational performance in scaling businesses
• Experience managing hourly warehouse labor and operational leadership teams
• Strong analytical and decision-making skills
• Ability to operate both strategically and tactically depending on business needs
• Comfortable working in high-growth, entrepreneurial environments with evolving priorities
• Strong sense of ownership and accountability
• Excellent communication and leadership skills

Compensation & Benefits

• Competitive compensation package ranging from $150,000 - $175,000 annually based on experience
• Opportunity to play a major leadership role in a rapidly growing business
• High ownership and direct exposure to company strategy and decision-making
• Fast-moving, entrepreneurial environment with significant growth opportunity
• Health, dental, and vision benefits
• PTO and company holidays

About Fifth Gear Fulfillment
Fifth Gear Fulfillment is a fast-growing third-party logistics (3PL) and fulfillment partner built for modern consumer brands. We currently support a high-volume eCommerce supplement business shipping approximately 100,000 orders per month and are actively expanding into additional brands and categories.

We are entering a major growth phase, including transitioning into a new warehouse facility, expanding operational capabilities, and building the infrastructure needed to scale efficiently over the coming years.

We’re looking for a high-level operator to partner directly with the founder and help lead the next chapter of growth.

Company Description

About Fifth Gear Fulfillment\nFifth Gear Fulfillment is a fast-growing third-party logistics (3PL) and fulfillment partner built for modern consumer brands. We currently support a high-volume eCommerce supplement business shipping approximately 100,000 orders per month and are actively expanding into additional brands and categories.\n\nWe are entering a major growth phase, including transitioning into a new warehouse facility, expanding operational capabilities, and building the infrastructure needed to scale efficiently over the coming years.\n\nWe’re looking for a high-level operator to partner directly with the founder and help lead the next chapter of growth.