Administrative Assistant II

Job Title

Pay Range: $20hr - $25hr

Requirement/Must Have

• Graduation from high school or its equivalent.
• 1+ years of academic experience.
• 1+ years of administrative experience.
• 1+ years of customer service experience.

Responsibilities

• Serve visitors by greeting, welcoming, and directing them appropriately.
• Coordinate the scheduling and administration of exams given through the Testing Center, including gathering and organizing exam materials and instructions from faculty, scheduling with students and proctors, coordinating equipment maintenance and updates with Assistive Technology Center, reserving space, and overseeing communication about testing services to students and faculty.
• Understand and maintain testing policies and procedures for each test offered.
• Communicate with students and faculty to resolve scheduling conflicts.
• Provide support for Testing Center exam management system to faculty and students.
• Assign exams to spaces for students to take exams and utilize resource allocation.
• Perform administrative duties including answering phone calls, distributing mail, organizing exam folders, and other related tasks.
• Organize completed exams and coordinate exams pickups with faculty.
• Directly proctor exams when needed.
• Maintain office supply inventory.

Nice to Have

• Knowledge of general academic policies and procedures.
• Basic features of computer equipment and applications.
• Customer service techniques for public contact in person and on the telephone.
• Basic recordkeeping and administrative procedures.
• Documents filing systems.

Skills

• Ability to learn general and specialized software applications.
• Use office equipment.
• Exercise judgment and discretion.
• Proactive and highly organized, with a strong attention to detail.
• Excellent oral and written communication skills.
• Ability to provide clear and concise instructions.
• Meet and deal with the public in a tactful and courteous manner.
• Keep information confidential.
• Maintain accurate records.
• Count quickly and accurately.
• Circulate the Testing Center spaces and navigate multiple buildings across campus for prolonged periods of time.
• Due to nature of job, the candidate must be lift and move up to 50lbs.
• Ability to work extended hours during busy periods.

Education and Experience

• High School Graduate.