Loan Operations Manager

Position Summary Oversees overall loan operations management. Provides guidance and support to loan support team. Communicates with bank teams to promote efficient and correct work flow, establish positive working relationship across the organization. Communicates closely with President and credit analysts on all loan department issues.

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to President/CEO. Direct reports: Loan Processors Works closely with lenders and credit analysts, bank departments, customers and clients.

DUTIES AND RESPONSBILITIES

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages, trains, and coaches loan support team. Resolve issues and serves as point of contact for the team and management. Coordinated and directs teams job tasks and responsibilities to ensure efficient performance with timeliness and accuracy. Conducts employee annual performance reviews for those directly supervised and approves work hours and PTO. Ensures excellent loan customer service at all levels. Manages any complaints or issues. Manages and resolves day to day issues specific to areas of expertise. Bank loan committee weekly – prepare and distribute weekly past due lists and weekly (or daily) new loan lists. Also prepare officer reports that track volume, past due percentages, fee income etc. per officer. Board meeting- be primary point of contact for preparing all monthly loan discount meeting reports (some reports certainly may be delegated to team). Be present at board meeting for loan discount meeting for input. Quarterly communicate with FHLB on pledged loans. Annually, manage process of all tax forms that are required to be sent to borrowers (including but not limited to 1099C, 1099A, 1098etc.) Substantial involvement in the completion of the monthly, quarterly and Annual ACL reporting. Board Reports including but not limited to past due loans, participation loans, new loans, renewed loans, portfolio concentrations and watch lists Be a primary point of contact for accountants, auditors and examiners for all loan department related information requests. Be primary point of contact for all loan related items in regards to core provider FIS Be primary point of contact for processing charge offs, non accruals, and credit bureau disputes. Annually communicate with President on any possible loan policy revisions and make said revisions in loan policy for approval at board. Be the primary contacts for Loan documentation software “Laser Pro” to assist with updates, trouble shooting and modifications. Similarly for credit bureau agencies, Prosign, and moody’s analytics. Serve on Ohnward Technology Task Force committee and other committees as needed to represent MSB an MSB loan department. Performs other duties as assigned Skills And Abilities Ability to apply critical reasoning and decision-making. Strong ethical conduct and sound judgment. Possess an eye for detail. Excellent math and basic accounting skills. Experience with FIS. Strong skills in loan documentation. Ability to work in a fast-paced environment. Ability to interact effectively with customers and other company staff to resolve problems. Must possess a strong working knowledge of bank regulations. Good written and oral communication skills. Familiarity with computers and banking applications/software. Solid understanding of lending products and practices. Excellent communication and interpersonal skills. Education And Experience Bachelor’s Degree in Business Administration, Accounting, Finance or related field; 5-7 years’ experience and/or training; or equivalent combination of education and experience. Benefits Stakeholder Bonus Health Insurance Dental Insurance Retirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution 10 Observed Holidays PTO Group Term Life provided Short Term Disability - 100% provided by company Long Term Disability Maternity/Paternity Leave – 100% of pay Community Involvement Pay-It-Ohnward – Company Giving Program Grilling for Charity – Community Donations Thank God Its Monday (TGIM) Company Event?????????????????? ? Equal Opportunity Employer #J-18808-Ljbffr Maquoketa Area Chamber of Commerce