Construction Project Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit Job Description Job Summary The Construction Project Coordinator operates on site to facilitate smooth communication between the construction project team and unit owners, building and maintaining positive relationships. The Coordinator anticipates homeowner needs, ensuring each owner has a memorable experience and is kept informed of construction stages. Essential Duties And Responsibilities Responsible for administrative tasks for the construction team assigned to the project Proficient in Word and Excel Maintain superior customer relations by acting as a liaison between homeowners, guests and LHR Establish and maintain weekly updates and postings on the project, including documentation and mailouts Provide answers to member questions and resolve concerns through knowledge of the project Primary contact for homeowner and member relations for day‑to‑day administration requests related to construction Update owner contact list, member calendars and provide them to the construction team while working with the Community Manager Distribute all requests to the appropriate board members and Community Managers in a timely manner Enter and maintain all owner information in the data management system Answer all telephone inquiries politely and in a friendly manner, following service‑standard telephone policies Respond to telephone, e‑mail, web and in‑person inquiries from various parties Provide a timely response to inquiries and requests Address all customer complaints professionally, leaving the owner with a positive resolution Welcome and acknowledge every owner and guest with a smile, eye contact and a friendly verbal greeting using guests’ names when possible Other duties as assigned Competencies: business acumen, positive mindset, results‑oriented relationship building, respect for LHR confidential and proprietary information, independent but collaborative when necessary Knowledge and Skills Effective communication with internal and external customers and clients Knowledge of remodel, reconstitution, and restoration projects (documentation, safety, required reporting, regulations, etc.) Proficient in Word, Excel Microsoft Office Basic knowledge of OSHA worksite and personal safety Knowledge of state or local governmental safety requirements is a plus Professional communication skills (phone, interpersonal, written, verbal) Professional customer service Interpretation and completion of verbal and written instructions at a proficient level Time management and the ability to prioritize critical tasks Self‑motivated, proactive, detail‑oriented, and a team player Education and Experience High School Diploma or GED required 3–5 years of directly related or closely related experience Working Conditions Typical outside work environment year‑round (frequent standing, walking, lifting and/or operating powered equipment using proper safety techniques or tools), exposed to elements such as rain, heat or cold Overtime may be required on‑call rotation Physical Demands Must be able to operate a vehicle from one location to another Must be able to lift and carry up to 20 pounds frequently Must be able to sit, stand, bend, pull/push, grasp, twist, reach above shoulder, walk, stoop, kneel and climb Must be able to use hands and fingers to input data into the information system and talk or hear in order to gather and provide information on departmental processes Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Associa