Customer Success Manager

Customer Success Manager Join to apply for the Customer Success Manager role at The Princeton Review . Base Pay Range $50,000.00/yr - $80,000.00/yr Location Remote About the Position The Customer Success Manager, Graduate Test Prep is responsible for supporting institutional partners offering graduate-level test preparation programs, including MCAT, DAT, LSAT, GRE, and GMAT. This role partners closely with colleges, universities, and graduate programs to ensure successful implementation, strong student engagement, and measurable outcomes. The CSM manages a portfolio of institutional accounts and serves as the primary point of contact throughout the customer lifecycle — onboarding, training, monitoring of student engagement, reporting, and support at renewal. While the primary focus is Graduate Test Prep partners, this role may also support select K-12 test prep programs on occasion. What You'll Do Customer Success & Partner Engagement Manage a portfolio of institutional partners, serving as the primary day-to-day point of contact and trusted advisor. Support the full customer lifecycle, including onboarding, implementation, training, engagement, renewal, and expansion. Consult with institutional partners on best practices for promoting awareness, participation, and student success in graduate test prep programs. Build and maintain strong relationships with key stakeholders, including administrators, faculty, advisors, and program coordinators. Monitor customer and student engagement data to assess program health, identify trends, and proactively address challenges. Prepare and deliver customized reports that demonstrate program value, outcomes, and impact. Manage renewals and expansion opportunities either independently or in collaboration with assigned Sales representatives, based on account structure and complexity. Partner with Sales and Customer Success leadership on account planning, forecasting, and long-term partnership strategy. Operations & Program Delivery Coordinate with internal Operations, Training, and Product teams to ensure programs are delivered according to client specifications. Facilitate client trainings on administrative tools, dashboards, and reporting platforms. Ensure timely, knowledgeable responses to customer inquiries and effective issue resolution. Who You Are You have 3-5 years of experience in customer success, account management, student services, or a related role within higher education, edtech, or test prep. You have direct experience working with colleges, universities, or graduate-level programs; higher education experience is strongly preferred. You are customer-focused and proactive, with a strong sense of ownership over your accounts. You are comfortable analyzing data and using insights to guide recommendations and improve outcomes. You have excellent written, verbal, and presentation skills and can communicate effectively with a range of stakeholders. You are organized, detail-oriented, and able to manage multiple accounts and priorities simultaneously. You are collaborative and enjoy working cross-functionally with Sales, Operations, and Product teams. You are proficient in CRM systems (Salesforce preferred), Microsoft Office, and Excel. Experience with test prep programs (e.g. MCAT, LSAT, GRE, GMAT) a plus, but not required. You are flexible and open to supporting both graduate and K-12 test prep programs as business needs evolve. What We Offer The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on, and all qualified applicants will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. To Apply As part of your application, please include your resume and a thoughtful cover letter, addressed to Lauren Lobdell outlining how your skills and experience meet the qualifications of the position. The salary range for this position is [$50,000-$80,000]. The Princeton Review offers a competitive salary and benefits package, commensurate with experience and skills. Benefits Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr