Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Leading provider of a cloud-based electronic medical records system
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2012
Employees
201-500
Categories
- Cloud Infrastructure
- Health Care
- Health Diagnostics
- Medical
- Information Technology & Services
Specialties
- emr
- ehr
- substance abuse
- addiction treatment
- electronic medical records
- electronic health records
- saas
- and software as a service
- software as a service
- and eating disorders
About the Role
The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.
Hiring Manager Title
Chief Customer Officer
Functions
- General Management
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Houston, TX vacancy
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...SuggestedRemote work
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
$100k - $140k
...deliverables, maintaining excellent service delivery and high-quality customer satisfaction.Correspond with Sponsors/Borrowers for updates on... ...an environment of collaboration and cooperation to ensure success of day-to-day deliverables. Excellent written and verbal...Full timeWork at officeLocal area- ...is Growing! Join our team as Regional Vice President of Operations.We are seeking an innovative... ...: Drive our operational plans, enhance customer retention, and unlock new growth... ...model to develop internal talent.Maintains succession plans for key positions.Conducts performance...Night shift
- ...with department heads to develop bottom-up and top-down budgetsBusiness PartneringServing as a strategic finance partner to the CEO, President, CFO, and other executivesSupporting business units with financial decision-making and trade-off analysisEvaluating new...Work at officeLocal areaRemote work
- ...preferred.Experience:10+ years of hotel leadership; 3+ years as a General Manager or Hotel Manager in luxury/upscale environmentsStrong success in food & beverage operations (restaurant and banquet)Experience in boutique/independent or luxury branded hotelsExposure to hotel...Full timeShift work
- ...where action may be required to meet the expectations of project success.Coach and provide executive guidance, when required, during... ...start-up of the project. Primoris forms a partnership with our customers and major stakeholders from early-stage engineering through construction...Full timeContract workFor contractors
$180k - $200k
...acquisitions, divestitures/spin-offs, SPACs/PIPEs, recapitalizations, restructurings, and activist shareholder situations.Our Vice Presidents drive complex analytics, financial models and valuation analyses, oversee the work of our Associates and Financial Analysts, and...Full timeWorldwide- ...seeking a future team member for the role of Vice President, Client Processing - Loans Enablement... ...on insights from processing metrics, customer feedback, and industry best practices,... ...of loan processing excellenceTo be successful in this role, we’re seeking the following...Work at officeWorldwideFlexible hours
- ...packaging. For more information, visit .The Vice President, Human Resources & Administration is a... ..., leadership capability, culture, succession planning, compensation, team member engagement... ...delivers consistent, reliable, and customer-focused support to team members and...Local areaRelocation
- We’re seeking a future team member for the role of Vice President, Client Processing to join our Loans Enablement Operations team. This role... ...improvements, enhancing the overall client experience.To be successful in this role, we’re seeking the following:Bachelor’s degree...Work experience placementWorldwideFlexible hours
- ...strategic, mission-driven finance executive to serve as our next Vice President, Strategic Finance.This is a unique opportunity for a finance... ...and shape a broader strategic finance organization. What Success Looks LikeThe successful candidate will:Develop and execute treasury...
- ...Experience developing and executing multi-platform solutions across key business categories (podcast experience a plus)Significant proven successful experience working in or with media & creative agenciesProven track record of successfully growing revenue through the...Full timeLocal areaFlexible hours
- The Vice President, Nabors Drilling Solutions (NDS) provides global leadership for the NDS technology... ...commercial strategy, P&L performance, customer engagement, and operational execution.... ...strategy, and customer/commercial success functions.Foster a high-performance,...Full timeContract workLocal areaShift work
$160k - $210k
...database systemsDevelop professional network and relationships with firm, client and target professionalsReview transaction agreements, customer and supplier contracts and develop valuation considerationsCollaborate closely with corporate finance, valuation and financial...Full timeWork at officeWorldwide$168.15k - $230.1k
...to do it.Join us at razorfish.com.Overview*This role does require coming into the client's Downtown Houston office 4x/week*The Vice President, Program Management is a senior delivery leader who operates at the intersection of operational excellence, commercial discipline...Temporary workFreelanceWork at officeLocal areaFlexible hours$145k - $225k
...classes and industries, along with our firm’s real-world transaction experience and market knowledge.The open position is for a Vice President based in the Houston office who will be dedicated to executing client engagements as well as growing Houlihan Lokey’s Portfolio...Full timeWork at officeWorldwide- We’re seeking a future team member for the role of Vice President, Client Operations - CLO Reporting to join our Structured Debt Client Platform... .../auditor feedback related to models/ test results.To be successful in this role, we’re seeking the following:Bachelor's degree...WorldwideFlexible hours
- ...capital cost. We are seeking qualified applicants for the position:Vice President, TrainingLocated: HoustonSummaryWe are seeking qualified... ...in technical training and competency strategies.Proven success in building training organizations or academies at scale, ideally...Full time
- ...goals for the team and individually.Provides timely updates of customer relationship management system (CRM)Works with a best-of-class... ...Registrations 5 -10 years of experience in NQDC plan salesProven success selling corporate owned life insurance and related productsIn-...Full timeRemote work
- We are seeking an exceptional Vice President of Financial Planning & Analysis (FP&A) to lead the strategic direction of financial and operational... ...drive action and results.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty...
- What You’ll Do: Working with Business Unit Leaders to implement the Firm’s strategic business development plan, preparing annual business development budget, developing, and presenting client proposals when appropriate, and participating in preparation of responses to RFP...Full timeRemote work
- ...with us.The Southwest Region (SW) is currently hiring a Senior Vice President (SVP) of Development & Community Health.This position is a... ...candidate is a goal-oriented, visionary leader with demonstrated success in team building and achieving aggressive goals. This is a...Full timeWork experience placementLive inCurrently hiringWork at officeLocal areaNight shiftAfternoon shift
$96k - $181k
...As part of the first line of defense, Vice President PMs are expected to consistently demonstrate... ...regulations including Know Your Customer (KYC), running MCA/Patriot Act/OFAC checks... ..., and minimize stress. Able to successfully identify which tasks are urgent (requiring...Full timeWork experience placementBank staffWork at officeImmediate startFlexible hoursNight shift$150k - $160k
...what works and act decisively for our customers and partners.We deliver on commitments... ..., and marketing team.About The RoleAs Vice President, Group Retirement Mutual Fund and Annuity... ...preferred. Strong track record of successfully developing and managing financial products...Full timeWork at officeLocal areaImmediate startRemote work$145k - $225k
...classes and industries, along with our firm’s real-world transaction experience and market knowledge.The open position is for a Vice President based in the Atlanta, Chicago, Houston, or Dallas office who will be dedicated to executing client engagements as well as...Full timeWork at officeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vice president staffing Houston, TX
- vice president of digital marketing Houston, TX
- vice president logistics Houston, TX
- vice president security Houston, TX
- vp lending Houston, TX
- vp infrastructure Houston, TX
- vp support Houston, TX
- vp safety Houston, TX
- vice president finance Houston, TX
- vice president innovation Houston, TX